IT Operations Engineer

ampliFI Loyalty Solutions; Chicago (IL); On-site; USD 85,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an IT Operations Engineer, where you will play a vital role in maintaining and optimizing IT infrastructure. In this dynamic position, you will leverage your expertise in Linux systems and AWS to ensure high performance and stability across both on-premise and cloud environments. With a strong focus on collaboration, you will work closely with various teams to enhance operational efficiency and contribute to innovative solutions. This role offers a hybrid work arrangement, allowing for flexibility while you engage in meaningful projects that impact the organization's success.

Benefits

Medical, Dental, and Vision Benefits

401(k) and Employer Match

Employer-Funded Insurance

Flexible Work Hours

Professional Development Opportunities

Paid Time Off

Employee Assistance Programs

Onsite Gym

Snacks

Qualifications

• 3+ years of experience in IT operations or systems administration.
• Strong experience with Linux systems and AWS services.

Responsibilities

• Monitor and maintain server health and cloud infrastructure performance.
• Collaborate with teams to ensure reliable deployments and operations.

Skills

Linux Systems

AWS Services

Troubleshooting

Networking Fundamentals

Problem-Solving Skills

Education

Bachelor's Degree in Computer Science

Equivalent Experience

Tools

CloudWatch

Bash

Python

Job description

ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn-and-burn opportunities, and card-linked programs to leverage merchant-funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Our core values are Integrity, Curiosity, and Advocacy for our clients.

We are looking for a proactive and detail-oriented IT Operations Engineer to join our dynamic team in Naperville, IL. This role offers a hybrid remote work arrangement and plays a critical role in supporting the smooth and efficient operation of our IT infrastructure, with a strong focus on Linux systems and AWS-based environments.

What You Will Do

As an IT Operations Engineer at ampliFI, you will support day-to-day system operations, monitor infrastructure performance, and ensure stability across both on-premise and cloud environments. You’ll bring strong Linux expertise, a working knowledge of core AWS services, and a hands-on approach to troubleshooting and maintenance. This is a highly collaborative role that works closely with IT, infrastructure, and application teams to ensure uptime, performance, and reliability.

How You Will Contribute

• Monitor and maintain the health and performance of servers, networks, and cloud infrastructure
• Perform routine administration tasks on Linux systems, including user and permission management, patching, and performance tuning
• Manage Linux file systems and directories, including file creation, movement, modification, and access control (chmod, chown)
• Support the deployment, configuration, and maintenance of AWS services including EC2, S3, CloudWatch, and IAM
• Implement and manage basic automation for monitoring, alerting, and operational tasks
• Create and maintain clear documentation and standard operating procedures (SOPs)
• Participate in incident response activities and root cause analysis to resolve and prevent system issues
• Collaborate with development, infrastructure, and support teams to ensure reliable deployments and operations
• Assist with capacity planning, system tuning, and performance optimization
• Ensure operational processes align with security best practices and compliance standards
• Participate in an on-call rotation for critical system support as needed

The Expertise You Bring

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience

Around 3 years of experience in IT operations or systems administration

Solid experience working with Linux systems, including command-line usage, file system operations, and system-level troubleshooting

Practical experience with core AWS services, especially EC2, S3, IAM, and CloudWatch

Familiarity with networking fundamentals including TCP/IP, DNS, and DHCP

Strong problem-solving skills and a methodical approach to troubleshooting and issue resolution

Clear and effective communication skills, both written and verbal

Ability to manage tasks and priorities independently in a fast-paced environment

Detail-oriented mindset with a proactive approach to infrastructure health and reliability

Additional (Bonus) Skills

Experience with scripting and automation (e.g., Bash, Python)

Familiarity with CI/CD pipelines and operational support of deployments

Hands-on experience with infrastructure monitoring tools (CloudWatch or similar)

AWS certifications (e.g., AWS Certified SysOps Administrator – Associate)

Physical Requirements

• Frequently required to sit and stand.
• Required to use hands to handle or feel objects, tools, or controls.
• Visual acuity and manual dexterity required to manage projects and use software and a laptop computer.

Other Duties

Duties, responsibilities, and activities are not all-encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

What We Offer

• Medical, Dental, and Vision Benefits
• 401(k) and 401(k) Employer Match
• Employer-Funded Insurance, Short & Long Term Disability
• Voluntary Café Plans for insurance, including life, accident, hospital, and critical care
• Voluntary Café Plans including parking and transit
• Flexible work hours in a hybrid environment
• Opportunities for professional development and growth
• Paid Time Off, including holiday, vacation, and personal time
• Employee Assistance Programs
• Snacks and a Gym onsite

The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $85,000 - $100,000/year.

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.