IT Operations Engineer

ampliFI Loyalty Solutions; Naperville (IL); Hybrid; USD 85,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an IT Operations Engineer, where you will play a vital role in managing and optimizing IT infrastructure. This position offers a hybrid work environment and focuses on maintaining the health of Linux systems and AWS services. You'll collaborate with various teams to ensure system uptime and reliability while implementing automation and documentation practices. The company values integrity and curiosity, providing opportunities for professional growth and a supportive work culture. If you're detail-oriented and passionate about IT operations, this role is perfect for you.

Benefits

Medical, Dental, and Vision Benefits

401(k) and Employer Match

Flexible Work Hours

Paid Time Off

Parental Leave

Employee Assistance Programs

Onsite Gym

Snacks Provided

Qualifications

• 3+ years of experience in IT operations or systems administration.
• Solid experience with Linux systems and AWS services.

Responsibilities

• Monitor and maintain server and cloud infrastructure health.
• Support deployment and configuration of AWS services.

Skills

Linux Systems

AWS Services

Troubleshooting

Networking Fundamentals

Scripting (Bash, Python)

Education

Bachelor's Degree in Computer Science

Equivalent Experience

Tools

CloudWatch

EC2

S3

IAM

Job description

Who We Are

ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn-and-burn opportunities, and card-linked programs to leverage merchant-funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Our core values are Integrity, Curiosity, and Advocacy for our clients.

We are looking for a proactive and detail-oriented IT Operations Engineer to join our dynamic team in Naperville, IL. This role offers a hybrid remote work arrangement and plays a critical role in supporting the smooth and efficient operation of our IT infrastructure, with a strong focus on Linux systems and AWS-based environments.

What You Will Do

As an IT Operations Engineer at ampliFI, you will support day-to-day system operations, monitor infrastructure performance, and ensure stability across both on-premise and cloud environments. You’ll bring strong Linux expertise, a working knowledge of core AWS services, and a hands-on approach to troubleshooting and maintenance. This is a highly collaborative role that works closely with IT, infrastructure, and application teams to ensure uptime, performance, and reliability.

How You Will Contribute

• Monitor and maintain the health and performance of servers, networks, and cloud infrastructure
• Perform routine administration tasks on Linux systems, including user and permission management, patching, and performance tuning
• Manage Linux file systems and directories, including file creation, movement, modification, and access control (chmod, chown)
• Support the deployment, configuration, and maintenance of AWS services including EC2, S3, CloudWatch, and IAM
• Implement and manage basic automation for monitoring, alerting, and operational tasks
• Create and maintain clear documentation and standard operating procedures (SOPs)
• Participate in incident response activities and root cause analysis to resolve and prevent system issues
• Collaborate with development, infrastructure, and support teams to ensure reliable deployments and operations
• Assist with capacity planning, system tuning, and performance optimization
• Ensure operational processes align with security best practices and compliance standards
• Participate in an on-call rotation for critical system support as needed
  
  

The Expertise You Bring

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience
• Around 3 years of experience in IT operations or systems administration
• Solid experience working with Linux systems, including command-line usage, file system operations, and system-level troubleshooting
• Practical experience with core AWS services, especially EC2, S3, IAM, and CloudWatch
• Familiarity with networking fundamentals including TCP/IP, DNS, and DHCP
• Strong problem-solving skills and a methodical approach to troubleshooting and issue resolution
• Clear and effective communication skills, both written and verbal
• Ability to manage tasks and priorities independently in a fast-paced environment
• Detail-oriented mindset with a proactive approach to infrastructure health and reliability
  
  

Additional (Bonus) Skills

• Experience with scripting and automation (e.g., Bash, Python)
• Familiarity with CI/CD pipelines and operational support of deployments
• Hands-on experience with infrastructure monitoring tools (CloudWatch or similar)
• AWS certifications (e.g., AWS Certified SysOps Administrator – Associate)
  
  

Physical Requirements

• Frequently required to sit and stand.
• Required to use hands to handle or feel objects, tools, or controls.
• Visual acuity and manual dexterity required to manage projects and use software and a laptop computer.
  
  

Other Duties

Duties, responsibilities, and activities are not all-encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

What We Offer

• Competitive salary
• Medical, Dental, and Vision Benefits
• 401(k) and 401(k) Employer Match
• Employer-Funded Insurance, Short & Long Term Disability
• Voluntary Café Plans for insurance, including life, accident, hospital, and critical care
• Voluntary Café Plans including parking and transit
• Flexible work hours in a hybrid environment
• Opportunities for professional development and growth
• Paid Time Off, including holiday, vacation, and personal time
• Parental Leave
• Employee Assistance Programs
• Snacks and a Gym onsite
  
  

The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $85,000 - $100,000/year.

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.