IT Operations Director: Reliability, Security & Growth

Fenix Marine Services, LTD; Los Angeles (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Fenix Marine Services, LTD seeks a Director of IT Operations to ensure availability, reliability, security, and performance of our technology infrastructure and support services. You will lead infrastructure, networks, systems administration, cloud services, backups, and disaster recovery, while safeguarding privileged access and coordinating with vendors to support 24/7 terminal operations.

You will establish ownership, SLAs, and current documentation, aligning IT operations with business

Qualifications

• Demonstrated leadership of enterprise infrastructure, IT operations, and service-delivery functions in a high-availability environment.
• Strong working knowledge of ITIL practices, IT governance, incident and problem management, change control, configuration management, and service measurement.
• Working knowledge of enterprise networking, server and virtualization platforms, Microsoft 365 and Azure services, identity and access management, backup and recovery, monitoring, and cybersecurity operations.
• Ability to translate technical risk, service performance, and investment needs into clear business impact, priorities, and decisions.
• Strong organizational, strategic planning, documentation, and succession-readiness skills.
• Effective written and verbal communication, including critical-incident leadership and communication with executives, operational stakeholders, technical teams, and vendors.
• Demonstrated ability to build accountable teams, define ownership, develop personnel, and manage third-party providers.
• Sound judgment and the ability to prioritize under operational pressure while maintaining disciplined controls.

Responsibilities

• Develop and implement strategic plans for IT operations, aligning the department's objectives with the overall business strategy. Ensure that IT operations support the company's growth and innovation goals.
• Lead, mentor, and organize personnel responsible for infrastructure, networks, systems administration, cloud services, and end-user support. Establish primary and backup ownership for all critical operational functions.
• Provide operational oversight of managed service providers, contractors, and infrastructure vendors in addition to assigned employees.
• Oversee the design, implementation, maintenance, and lifecycle management of servers, networks, storage, virtualization, cloud services, telecommunications, and supporting infrastructure.
• Maintain current infrastructure diagrams, inventories, system dependencies, administrative ownership records, operating procedures, support contacts, and recovery documentation. Ensure critical knowledge does not reside with a single employee or provider.
• Maintain governance and operational control over privileged administrative access for infrastructure, network, cloud, security, backup, and management platforms. Require named accounts, multifactor authentication where supported, approved credential-vault practices, periodic access reviews, and tested emergency-access procedures.
• Ensure delivery of high-quality IT services to internal stakeholders. Establish and monitor service level agreements, key performance indicators, availability measures, incident trends, and corrective actions.
• Collaborate with the Chief Information Officer and corporate security teams on cybersecurity standards, risk treatment, and incident response. Remain accountable for implementing approved operational controls within infrastructure, including secure configuration, patching, vulnerability remediation, logging, privileged access, and technical containment actions.
• Manage relationships with IT vendors, service providers, and partners. Evaluate and negotiate contracts, ensuring cost-effective solutions and high service quality.
• Develop and maintain disaster recovery and technology continuity plans. Define recovery objectives, monitor backup exceptions, verify corrective actions, and conduct periodic restoration and recovery exercises.
• Coordinate planned maintenance, outages, and technology changes with terminal operations and business stakeholders to reduce operational disruption.
• Conduct regular capacity assessments to anticipate and plan for future IT infrastructure needs. Ensure scalability and reliability to support business growth.
• Develop and manage the IT operations budget, forecasts, renewals, and capital requests, ensuring disciplined resource allocation and adherence to financial targets.

Skills

IT leadership

ITIL practices

Networking & virtualization

Cloud services (Azure)

Cybersecurity operations

Vendor management

Incident response

Strategic planning

Education

Bachelor's in IT/CS

ITIL / CCNP / CISSP

Advanced degree

Job description

Fenix Marine Services, LTD seeks a Director of IT Operations to ensure availability, reliability, security, and performance of our technology infrastructure and support services. You will lead infrastructure, networks, systems administration, cloud services, backups, and disaster recovery, while safeguarding privileged access and coordinating with vendors to support 24/7 terminal operations.

You will establish ownership, SLAs, and current documentation, aligning IT operations with business