IT Operations Business Analyst

Kforce Inc; North Palm Beach (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA/FSA options

401(k) plan with company match

Life and disability insurance

Paid time off for salaried staff

Job summary

Kforce Inc. is seeking an experienced IT Operations Analyst to analyze complex operational data and deliver executive-level insights. You will develop reports, scorecards, and summaries using ServiceNow analytics and KPI data to guide leadership decisions.

You will gather information from multiple IT teams, validate metrics, and translate findings into clear business narratives. Strong PowerPoint skills and independent work style are essential for timely delivery to senior stakeholders.

Qualifications

• Bachelor's degree in Business, Information Systems, Analytics, Computer Science, or related field, or equivalent experience.
• Strong experience in business analysis, operational reporting, analytics, or IT operations support.
• Hands-on experience with ServiceNow reporting, Performance Analytics, Platform Analytics, dashboards, KPIs, and scorecards.
• Strong understanding of IT Operations, technology services, and operational performance metrics.
• Advanced PowerPoint skills with experience creating and maintaining executive-level presentations.
• Ability to analyze large datasets and transform findings into meaningful business insights.
• Exceptional attention to detail with the ability to identify inconsistencies, errors, and gaps in data.
• Strong written and verbal communication skills with the ability to engage both technical and business stakeholders.
• Experience presenting findings and recommendations to leadership audiences.
• Demonstrated ability to work independently, prioritize effectively, and drive deliverables to completion.

Responsibilities

• Analyze complex IT operational data to identify trends, anomalies, risks, gaps, and opportunities.
• Develop and maintain executive-level reporting, scorecards, operational summaries, and leadership presentations.
• Leverage ServiceNow reporting, Performance Analytics, Platform Analytics, dashboards, and KPI data to support operational decision-making.
• Gather and synthesize information from multiple IT operational teams to create a cohesive view of organizational performance.
• Validate operational metrics, identify data inconsistencies, and ensure reporting accuracy and completeness.
• Translate technical and operational information into clear, concise, business-focused insights for leadership audiences.
• Develop executive narratives that clearly articulate what happened, why it matters, associated risks, and recommended areas of focus.
• Partner closely with IT leadership to understand priorities, objectives, and operational challenges.
• Proactively investigate data, operational issues, and emerging trends to uncover actionable insights.
• Independently manage assignments from data gathering and analysis through final executive presentation and delivery.
• Support recurring operational reviews, leadership updates, and strategic reporting initiatives.

Skills

Business analysis

Operational reporting

Analytics

IT operations support

ServiceNow reporting

Performance Analytics

Platform Analytics

Executive presentations

Large dataset analysis

Communication

Leadership storytelling

Education

Bachelor's degree in Business/IS/Analytics/CS

Tools

ServiceNow reporting

Performance Analytics

Platform Analytics

Dashboards

KPIs and scorecards

Job description

Responsibilities

• Analyze complex IT operational data to identify trends, anomalies, risks, gaps, and opportunities
• Develop and maintain executive-level reporting, scorecards, operational summaries, and leadership presentations
• Leverage ServiceNow reporting, Performance Analytics, Platform Analytics, dashboards, and KPI data to support operational decision-making
• Gather and synthesize information from multiple IT operational teams to create a cohesive view of organizational performance
• Validate operational metrics, identify data inconsistencies, and ensure reporting accuracy and completeness
• Translate technical and operational information into clear, concise, business-focused insights for leadership audiences
• Develop executive narratives that clearly articulate what happened, why it matters, associated risks, and recommended areas of focus
• Partner closely with IT leadership to understand priorities, objectives, and operational challenges
• Proactively investigate data, operational issues, and emerging trends to uncover actionable insights
• Independently manage assignments from data gathering and analysis through final executive presentation and delivery
• Support recurring operational reviews, leadership updates, and strategic reporting initiatives

Requirements

• Bachelor's degree in Business, Information Systems, Analytics, Computer Science, or related field, or equivalent experience
• Strong experience in business analysis, operational reporting, analytics, or IT operations support
• Hands‑on experience with ServiceNow reporting, Performance Analytics, Platform Analytics, dashboards, KPIs, and scorecards
• Strong understanding of IT Operations, technology services, and operational performance metrics
• Advanced PowerPoint skills with experience creating and maintaining executive‑level presentations
• Ability to analyze large datasets and transform findings into meaningful business insights
• Exceptional attention to detail with the ability to identify inconsistencies, errors, and gaps in data
• Strong written and verbal communication skills with the ability to engage both technical and business stakeholders
• Experience presenting findings and recommendations to leadership audiences
• Demonstrated ability to work independently, prioritize effectively, and drive deliverables to completion

Preferred Qualifications

• Experience supporting Director, VP, or executive‑level stakeholders
• Familiarity with ITIL processes and IT Service Management (ITSM) environments
• Experience working within enterprise IT Operations organizations
• Knowledge of operational performance management and KPI frameworks
• Experience developing executive summaries, business narratives, and leadership communications

The ideal candidate combines strong analytical capabilities with exceptional attention to detail, business acumen, and the ability to synthesize information across multiple IT operational teams and data sources. This is not a data engineering or dashboard development role. Instead, the focus is on interpreting operational data, identifying meaningful trends and risks, and communicating insights effectively to senior leadership.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.