Service Desk Engineer - On-site IT Support & Networking

GFI Digital; Kansas City (KS); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Referral bonus program

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life Insurance

Employee Assistance Program (EAP)

Paid Time Off starting on hire date

Sick Time Off

Employee Discount Program

Job summary

GFI Digital is seeking a Service Desk Engineer to deliver exceptional IT support for our clients, including workstation/server setup, troubleshooting, and proactive service delivery. You will work in a fast-paced, people-centered MSP environment, coordinating with vendors and internal teams.

You will handle escalations calmly, deploy fixes, analyze trends, and maintain strong documentation. A strong customer-service mindset and professional demeanor are essential for success in this office-based

Qualifications

• 3-4 years of hands-on IT support experience in a similar role (deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments)
• 3 years of MSP experience
• Working knowledge of Windows Servers and Networking hardware protocols
• Strong documentation skills, producing accurate documentation related to client environments and issue resolution
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Keen attention to detail
• Ability to absorb and retain information quickly
• Highly self-motivated
• Proven analytical and problem-solving abilities
• Solutions-focused
• Ability to multi-task and organize and prioritize deadlines accordingly
• Always exhibit professional appearance and demeanor

Responsibilities

• Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution
• Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients
• Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues
• Troubleshoot network equipment such as switches, firewalls, and wireless access points
• Remediate compromised accounts via anti-virus/malware software
• Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender)
• Administer and maintain end-user accounts, permissions, and access rights (e.g., password resets, new user/workstation setups)
• Set up, install, and troubleshoot various products, including the Microsoft Office Suite and other Windows applications
• Provide third-party vendor management assistance
• Ensure that Service Level Agreements are met for all customers

Skills

IT support

MSP experience

Windows Server

Networking

Documentation

Prioritization

Attention to detail

Communication

Multi-tasking

Education

College Diploma or Degree in Computer Science

Microsoft Certification

CompTIA Certification

Cisco Certification

Tools

MSP tools

Job description

GFI Digital is seeking a Service Desk Engineer to deliver exceptional IT support for our clients, including workstation/server setup, troubleshooting, and proactive service delivery. You will work in a fast-paced, people-centered MSP environment, coordinating with vendors and internal teams.

You will handle escalations calmly, deploy fixes, analyze trends, and maintain strong documentation. A strong customer-service mindset and professional demeanor are essential for success in this office-based