IT Operations Associate

Magna Legal Services; King of Prussia (Montgomery County); On-site; USD 40,000 - 50,000; Full time

Job summary

Join a dynamic team as an IT Operations Associate, where you'll play a vital role in ensuring the reliability of technology platforms. This position offers a unique opportunity to provide Tier 1 and Tier 2 support, troubleshoot various technical issues, and collaborate with developers to enhance system performance. An established industry player in legal support services, the company fosters a supportive environment where your contributions will directly impact client satisfaction and operational efficiency. If you are detail-oriented and thrive in a fast-paced atmosphere, this role is perfect for you.

Qualifications

• 2+ years of experience in technical support or IT support role.
• Familiarity with Windows OS and Active Directory.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide professional support to internal staff and clients via phone and email.
• Troubleshoot issues related to proprietary applications and common business software.
• Log support activity accurately and collaborate with IT teams.

Skills

Technical Support

Problem-Solving

Communication Skills

Interpersonal Skills

Organizational Skills

Tools

Windows OS

Active Directory

Microsoft Office Suite

TeamViewer

AnyDesk

Zendesk

Freshdesk

JIRA

Job description

Job Details

RecordTrak HQ - King of Prussia, PA

Full Time

Description

About Us:

Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, we can provide strategic advantages to our clients by offering legal support services at every stage of their legal proceedings.

Job Description:

Job Title: IT Operations Associate

Position Summary:

Magna Legal Services is seeking a detail-oriented and client-focused IT Operations Associate to join our Technical Support team. This role is critical to ensuring the performance, accessibility, and reliability of Magna's internal and external technology platforms. The ideal candidate will provide Tier 1 and Tier 2 support to end users, troubleshoot hardware and software issues, and serve as a frontline liaison between our users and our managed service provider. This position is on-site at our office in King of Prussia.

Key Responsibilities:

• Provide responsive, courteous, and professional support to internal staff and external clients via phone, email, and support ticket systems.
• Troubleshoot and resolve issues related to:
  • Proprietary applications (e.g., ReporterBase9, medical record platforms)
  • User account access, configurations, and permissions
  • Common business applications (e.g., Microsoft 365, Zoom)
  • Workstation hardware, printers, and peripherals
• Log all support activity accurately in our ticketing system, escalate as necessary.
• Collaborate with developers and IT infrastructure teams to identify patterns and root causes of recurring issues.
• Assist with onboarding of new hires, including device setup and access provisioning.
• Document technical issues and solutions to expand the internal knowledge base.
• Monitor system alerts and health checks, reporting issues proactively.
• Participate in occasional off-hours support coverage as needed.

Required Qualifications:

• 2+ years of experience in a technical support, help desk, or IT support role.
• Familiarity with Windows OS, Active Directory, and Microsoft Office suite.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently, manage priorities, and stay organized in a fast-paced environment.

Preferred Qualifications:

• Experience supporting legal technology platforms or working in a professional services environment.
• Familiarity with CRM systems, remote support tools (e.g., TeamViewer, AnyDesk), and ticketing systems (e.g., Zendesk, Freshdesk, JIRA).
• Exposure to basic networking concepts (VPN, DNS, firewalls).
• Experience supporting or working alongside Investigation Services teams is a plus.
• Comfort working with hybrid or remote teams.

Compensation: USD $40,000 - $50,000 per year.

An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of the total compensation package for employees.

Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.