IT Operations Analyst: Service Desk & NOC

Seminole Hard Rock Support Services; Town of Florida (NY); On-site; USD 42,000 - 70,000; Full time

Job summary

Seminole Hard Rock Support Services seeks an IT Operations Analyst I to monitor systems, respond to alerts, and support end users across a global WAN. The role focuses on ticketing, account management, and incident communication.

Ideal candidates have 2+ years in IT, strong communication, and comfort with Windows 7/10, Office 2016/365, and ServiceNow. Must be flexible to nights/weekends and multi-domain AD environments.

Qualifications

• Bachelor's degree in Computer Science or equivalent technical experience.
• 2+ years in IT, with hotel or gaming resort tech experience preferred.
• A+ / Network+ / MCP certifications preferred; ITIL knowledge valued.
• Willing to work nights and weekends across shifts.

Responsibilities

• Answer calls to IT Operations Center and provide level I/II support.
• Log tickets into ServiceNow and communicate status to customers.
• Create and maintain AD and application accounts; update knowledge base.
• Escalate incidents to senior technicians and manage outages communication.

Skills

Communication skills

Problem solving

Attention to detail

Independent work

Telephone skills

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Active Directory

Office 365

Windows 10

Job description

Seminole Hard Rock Support Services seeks an IT Operations Analyst I to monitor systems, respond to alerts, and support end users across a global WAN. The role focuses on ticketing, account management, and incident communication.

Ideal candidates have 2+ years in IT, strong communication, and comfort with Windows 7/10, Office 2016/365, and ServiceNow. Must be flexible to nights/weekends and multi-domain AD environments.