IT OPERATIONS ANALYST II

TE Connectivity Ltd.; Town of Webster (NY); Vor Ort; USD 80.000 - 120.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) plan

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Voluntary benefits

Zusammenfassung

TE Connectivity Ltd. in Webster, NY seeks an IT Operations Analyst II to support user PCs and mobility devices, configure hardware, and troubleshoot per TEIS policies. You will participate in digital factory initiatives, IT education, system implementations, and reporting in a fast-paced environment.

The role requires a Bachelor's degree with 2+ years' computer support experience, strong Windows and Office skills, and excellent customer service. Travel locally <10%. Onsite work.

Qualifikationen

• Bachelor's degree and 2+ years of professional experience in computer support.
• Working knowledge of Windows Operating System and Microsoft Office.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment with minimal supervision.

Aufgaben

• Reports to IT Manager.
• Supports hardware installation and configuration and ongoing maintenance including cabling and rack hardware.
• Mobility device and PC support.
• Diagnoses and troubleshoots employee issues with personal computers and related systems.
• Provides support services to employees with IT problems including desktop, laptop, or network services from remote locations.
• Builds strong working relationships with all functional areas and stakeholders.
• Delivers results impacting organizational goals and objectives.
• Provides timely resolution or escalation of problems to the appropriate personnel.

Kenntnisse

Windows OS

Customer service

Microsoft Office

Team collaboration

Ausbildung

Bachelor's degree

Tools

SAP

Shop floor systems

Jobbeschreibung

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview:

We are seeking an IT Operations Analyst II to join our TEIS Organization located in Webster, NY USA. This position’s primary responsibility is for Customer Service through supporting user’s PC’s and other mobility devices. Other responsibilities include device configuration, troubleshooting problems according to TEIS policies, processes, and procedures. This position will also require participation in digital factory initiative, departmental project work as needed, will help develop and implement a systematic approach to IT user education, system implementations and enhancements, and reporting.

Primary Responsibilities

• Reports to IT Manager.
• Supports hardware installation and configuration and ongoing maintenance. Responsibilities may also include cabling, racking and hardware installations.
• Mobility device and PC support
• Diagnoses and troubleshoots employee issues with personal computers and related systems.
• Provides support services to employees with technical problems and information technology issues including desktop, laptop, or network services from employees using network remote access.
• Build strong and positive working relationships with all functional areas.
• Delivers results that may directly impact organizational goals and objectives.
• Provides timely resolution of problems or escalation on behalf of customers to the appropriate technical personnel.
• Comply with IT and Business policies, procedures, and service guidelines.
• Frequently interacting with supervisors, peers, business unit and operations leaders, customers and other internal/external departments, interaction normally requires the ability to gain cooperation of others.

What your background should look like

• Bachelor's degree and2+ years of professional experience in computer support, or equivalent
• Working knowledge of Windows Operating System and Microsoft Office Applications.
• Excellent customer service and communication skills are necessary.
• Ability to manage multiple tasks in a fast-paced environment with minimal supervision.
• Works in a team environment, shares knowledge, contributes to processes.
• Ability to maintain favorable customer relations and can deal comfortably with senior managers.
• Experience in SAP and shop floor systems is desirable.
• Ability to travel locally, less than 10%

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

COMPENSATION

• Competitive base salary commensurate with experience: $79,900 - $119,900 subject to change dependent on physical location
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

Job Locations:

Posting City: Webster

Job Country: United States

Travel Required: Less than 10%

Requisition ID: 161526

Workplace Type: Onsite

External Careers Page: Information Technology