IT OPERATIONS ANALYST II

TE Connectivity; Town of Webster (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k)

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Voluntary benefits

Job summary

TE Connectivity seeks an IT Operations Analyst II in Webster, NY to support user PCs and mobility devices, align with TEIS policies, and contribute to digital factory initiatives. This role involves device configuration, troubleshooting, and assisting with IT education, deployments and reporting.

You will collaborate across functions to drive efficient IT service delivery and support a fast-paced environment while staying compliant with company policies and procedures.

Qualifications

• Bachelor's degree and 2+ years of professional experience in computer support.
• Working knowledge of Windows OS and Microsoft Office.
• Excellent customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Works in a team environment, shares knowledge, contributes to processes.
• Willingness to travel locally (less than 10%).
• Experience in SAP and shop floor systems is desirable.

Responsibilities

• Reports to IT Manager.
• Supports hardware installation and configuration and ongoing maintenance. Responsibilities may also include cabling, racking and hardware installations.
• Mobility device and PC support.
• Diagnoses and troubleshoots employee issues with personal computers and related systems.
• Provides support services to employees with IT problems including desktop, laptop, or network services.
• Build strong and positive working relationships with all functional areas.
• Delivers results that may directly impact organizational goals and objectives.
• Provides timely resolution of problems or escalation on behalf of customers to the appropriate technical personnel.
• Comply with IT and Business policies, procedures, and service guidelines.
• Frequently interacting with supervisors, peers, business unit and operations leaders, customers and other internal/external departments.

Skills

Windows OS

MS Office

Customer service

Communication

Time management

Team player

Travel readiness

Education

Bachelor's degree

Tools

SAP

Shop floor systems

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

We are seeking an IT Operations Analyst II to join our TEIS Organization located in Webster, NY USA. This position’s primary responsibility is for Customer Service through supporting user’s PC’s and other mobility devices. Other responsibilities include device configuration, troubleshooting problems according to TEIS policies, processes, and procedures. This position will also require participation in digital factory initiative, departmental project work as needed, will help develop and implement a systematic approach to IT user education, system implementations and enhancements, and reporting.

Primary Responsibilities

• Reports to IT Manager.
• Supports hardware installation and configuration and ongoing maintenance. Responsibilities may also include cabling, racking and hardware installations.
• Mobility device and PC support
• Diagnoses and troubleshoots employee issues with personal computers and related systems.
• Provides support services to employees with technical problems and information technology issues including desktop, laptop, or network services from employees using network remote access.
• Build strong and positive working relationships with all functional areas.
• Delivers results that may directly impact organizational goals and objectives.
• Provides timely resolution of problems or escalation on behalf of customers to the appropriate technical personnel.
• Comply with IT and Business policies, procedures, and service guidelines.
• Frequently interacting with supervisors, peers, business unit and operations leaders, customers and other internal/external departments, interaction normally requires the ability to gain cooperation of others.

What Your Background Should Look Like

• Bachelor's degree and 2+ years of professional experience in computer support, or equivalent
• Working knowledge of Windows Operating System and Microsoft Office Applications.
• Excellent customer service and communication skills are necessary.
• Ability to manage multiple tasks in a fast-paced environment with minimal supervision.
• Works in a team environment, shares knowledge, contributes to processes.
• Ability to maintain favorable customer relations and can deal comfortably with senior managers.
• Experience in SAP and shop floor systems is desirable.
• Ability to travel locally, less than 10%

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

COMPENSATION

• Competitive base salary commensurate with experience: $79,900 - $119,900 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

EOE, Including Disability/Vets