IT Operations Analyst I

Robertson & Company Ltd.; Lexington (SC); On-site; USD 40,000 - 43,000; Full time

Job summary

Robertson & Company Ltd. seeks an IT Operations Analyst I to support service availability for an enterprise client in Columbia, SC. The 12-month contract involves on-site work with standard business hours and a 40-hour workweek.

The role focuses on handling colleague inquiries, documenting incidents, escalating when needed, and helping prevent wide-scale outages while promoting continuous improvement and strong customer service.

Qualifications

• High school degree required.
• 0–2 years in tech support call center.
• Exceptional customer service in a client-facing role.

Responsibilities

• Respond to inbound calls/emails from colleagues.
• Document tickets accurately and detail with clear notes.
• Escalate issues and coordinate with support groups.
• Identify outages and coordinate timely remediation.
• Suggest improvements and provide ongoing feedback.
• Build proficiency for other skills and applications.

Skills

Customer service

Team player

Typing speed

Computing skills

Education

High school diploma

Technical degree or IT certification preferred

Tools

Microsoft Office 365

Job description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Prime Hires is seeking a skilled Service Availability IT Operations Analyst I to join our client in support of an existing vacancy.

Contract Period: 12 months with potential to extend or convert

Pay Rate: $20 per hour

Location: Columbia, SC

Location Type: Onsite

Business Hours: 5 days a week, 6:00am-10:30pm (40hrs in total scheduled in those hours)

Job Responsibilities

• Respond to a variety of inbound colleague calls/emails.
• Ensure accurate and detailed problem documentation/ticketing.
• Provide timely escalation and follow-up with support groups and colleagues.
• Identify and escalate wide-impact or potential wide-impacting outages.
• Identify trends and opportunities for improvement as well as provide ongoing feedback.
• Build ongoing support proficiency for other skills and applications.

Experience & Qualification Requirements

• High school degree required.
• 0-2 year in Tech Support Call Center experience.
• Above average computing and navigational skills.
• Exceptional customer service skills in a client facing role such as a a call center/tech support role.
• Team player who collaborates effectively with peers and other teams but can also work well independently.
• Good knowledge of Microsoft Office 365 (Word, Excel, OneNote and PowerPoint)
• Ability to type at least 30 words per minute.
• Looking to grow in IT - willing to learn and grow into the role.
• Call Center with Technical Support Background - troubleshooting experience.
• Knockout Questionnaire is completed and attached with submission (candidates are to bring preliminary questionnaire to interview).
• Access to a mobile device for multi factor authentication.
• IT Helpdesk experience/Experience with Ticketing.
• Technical degree and/or IT Certification preferred.
• General knowledge and understanding of PC hardware and components.

How to Apply

If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.