IT Operations Analyst — Entry-Level Banking Tech

Solvay-Bank; City of Syracuse (NY); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

401K retirement savings

Health and dental coverage

Job summary

Solvay Bank is seeking an entry-level Operational Analyst in Information Technology to support daily technology operations in the production environment. The role blends computer operations, first-level help desk triage, and IT documentation maintenance, requiring attention to detail and a willingness to learn in a structured setting.

Ideal candidates have basic understanding of computer systems and networks, strong communication, and a customer-service mindset.

Qualifications

• Basic understanding of computer systems and networks.
• Detail-oriented with ability to follow procedures.
• Strong communication and customer-service mindset.
• Willingness to learn banking systems and security practices.

Responsibilities

• Monitor jobs and batch processing across core banking systems.
• Perform routine system checks for availability and timely completion of tasks.
• Document tickets and escalation details for support teams.
• Review IT procedures and update runbooks for accuracy.
• Provide first-line IT assistance for internal employees.

Skills

Attention to detail

Clear communication

Customer service mindset

Structured procedures

Education

High school diploma

Associate degree or technical certification preferred

Tools

ServiceNow

ServiceDesk

Jira

Job description

Solvay Bank is seeking an entry-level Operational Analyst in Information Technology to support daily technology operations in the production environment. The role blends computer operations, first-level help desk triage, and IT documentation maintenance, requiring attention to detail and a willingness to learn in a structured setting.

Ideal candidates have basic understanding of computer systems and networks, strong communication, and a customer-service mindset.