IT Operations Analyst

9025 CVS Shared Services Resources LLC; Windsor (CT); On-site; USD 29,000 - 62,000; Full time

Job summary

CVS Health is seeking a night shift IT Operations Specialist (CCO Analyst) to ensure continuity of service and deliver high-quality support across store, corporate, and employee systems. You will handle alerts, log and escalate issues, and provide prompt, professional care with adherence to guidelines.

The role requires 2+ years in IT, ServiceNow/ITSM experience, and familiarity with monitoring tools. A bachelor’s degree is required, and the position operates on a 12-hour night shift, 6pm–6am,

Qualifications

• 2+ years of information technology experience.
• 2+ years of experience with ServiceNow or similar ITSM tool.
• 2+ years of experience with monitoring and network tools such as AppDynamics, SiteScope, Splunk or similar Application Performance Management monitoring tools.

Responsibilities

• Provide first-level engagement in response to alerts across the CVS Health environment.
• Log, escalate, and resolve incidents, problems, and requests within service levels.
• Support 12-hour night shift (6pm–6am) across rotating schedules.

Skills

IT experience

ServiceNow

Monitoring tools

Education

Bachelor's degree

Job description

Position Summary

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

ACCOUNTABILITY

CCO Analysts are responsible for ensuring continuity of service and providing high quality support within committed service levels. This includes guaranteeing that events, incidents, problems, and requests are logged, escalated appropriately, and resolved in the most effective manner. The Analyst IT Operations Specialist will provide first level engagement in response to alerts throughout the CVS Health environment. They must be able to react quickly and make critical decisions on a regular basis that impact store, corporate, and employee satisfaction. The Analyst IT Operations Specialist provides prompt, professional customer service following specific guidelines on customer service while ensuring that problems are accurately and promptly addressed, documented, and rectified, using proper follow-up as needed.

This is a night shift position. 6pm - 6AM. Rotating between 3 and 4 days a week.

Required Qualifications

• 2+ years of information technology experience.
• 2 + years of experience with ServiceNow or similar ITSM tool.
• 2+ years of experience with monitoring and network tools such as AppDynamics, SiteScope, Splunk or similar Application Performance Management monitoring tools.
• Must be able to work a 12 hour night shift.

Preferred Qualifications

• Understanding of the CVS Health IT environment, its departments, and their interdependencies.
• Knowledge of operational and functional accountability of infrastructure, application, and production support.
• Understanding of gathering business impact for major incident outages.

Education

• Bachelor's degree or equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

• The typical pay range for this role is: $21.10 - $44.99 The typical pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

• We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
• This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We anticipate the application window for this opening will close on: 09/25/2026

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.