Manager, Operations Support - Remote

8100 Signify Health LLC; Town of Texas (WI); Hybrid; USD 60,000 - 133,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking an Operations Manager to coordinate across operational teams, manage staffing, scheduling and workload distribution to ensure coverage and efficiency.

You will analyze workloads, monitor KPIs, drive process improvements, address customer concerns, enforce quality controls, and lead training. This role offers a comprehensive benefits package and a full-time schedule with a competitive pay range.

Qualifications

• 3 to 5 years of clinician management.
• Experience leading a team of providers.
• 3 to 5 years of leadership experience.
• 3 to 5 years of stakeholder management experience.
• Ability to articulate value with data and KPIs.
• Strong execution, problem solving and collaboration skills.
• Growth mindset and adaptability.

Responsibilities

• Analyze workload patterns, forecast resource needs, and recommend adjustments.
• Monitor KPIs to assess efficiency and effectiveness of operations.
• Identify opportunities for process improvements within operations support.
• Address customer or client concerns and investigate incidents.
• Establish and enforce quality control and compliance programs.
• Collaborate with cross-functional teams to implement process changes.
• Facilitate effective communication within teams and stakeholders.
• Promote continuous improvement by gathering feedback and driving initiatives.
• Oversee ongoing training to ensure team competency and compliance.

Skills

Clinician management

Team management

Leadership

Stakeholder management

Data storytelling

Execution

Problem solving

Collaboration

Growth mindset

Education

Post secondary education

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Requisition Job Description A Brief Overview

Coordinates and aligns activities across different operational teams to ensure smooth execution of daily operations. managing staffing levels, scheduling, and workload distribution to ensure adequate coverage and efficient resource utilization. Contributes to the achievement of business objectives and ensures the organization remains competitive in the market.

What you will do

• Analyze workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements.
• Monitors operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations.
• Identifies opportunities for process improvement within the operations support functions through workflow analyses.
• Addresses customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions.
• Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs, and driving initiatives to improve operational compliance and quality.
• Collaborates with cross-functional teams to implement process improvement initiatives and measure the impact of changes.
• Facilitates effective communication within the operations support teams and with other stakeholders.
• Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction.
• Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles.

Required Qualifications

• 3 to 5 years of clinician management.
• Must have prior experience managing a team of providers.
• 3 to 5 years leadership experience.
• 3 to 5 years stakeholder management experience.
• Ability to articulate the organizational value delivered to all levels of the company to executives.
• More importantly, you can tell the story of the value that is currently in your backlog or roadmap using data, KPIs, or expected financial results.
• Adept at execution and delivery (planning, delivering, and supporting) skills.
• Adept at problem solving and decision-making skills.
• Adept at collaboration and teamwork.
• Adept at growth mindset (agility and developing yourself and others) skills.

Preferred Qualifications

• 3 to 5 years of prior practice manager experience.

Education

• Post secondary /high school education or specialized training, i.e., technical/vocational programs.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $60,300.00 - $132,600.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.

The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/29/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.