IT Operations Analyst

California Department of Industrial Relations; Sacramento (CA); On-site; USD 75,000 - 100,000; Full time

Job summary

The California Department of Industrial Relations in Sacramento seeks an Analyst II to independently perform complex analyses, troubleshoot issues, and optimize IT operations under supervision. The role emphasizes identifying trends, providing recommendations, and coordinating with cross-functional teams.

Applicants must be eligible for employment per state rules and will complete a Statement of Qualifications addressing process improvement and organizational skills.

Qualifications

• Experience documenting and coordinating business processes that support customer service or office workflows.
• Ability to analyze issues, implement improvements, and measure effectiveness.
• Strong organizational skills and attention to detail in administrative tasks.

Responsibilities

• Analyze system performance and provide actionable recommendations to improve efficiency.
• Collaborate with cross-functional teams to implement system and process enhancements.
• Prepare and present findings to stakeholders and support operations.

Skills

Business process analysis

Customer service operations

Cross-functional collaboration

Documentation

Job description

Job Description And Duties

Under the direction of the Information Technology Supervisor II, the Analyst II independently performs the more complex and sensitive tasks to support and enhance IT Operations. The incumbent performs in-depth analyses and provides actionable recommendations to improve operational efficiency, troubleshoot technical issues, and optimize system performance. Collaboration with cross-functional teams to analyze system performance, identify trends, and implement system and process enhancements is a key aspect of the role.

To be considered for this Analyst II job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://www.calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=4815

You will find additional information about the job in the Duty Statement .

Working Conditions

2180 Harvard Street, Suite #160
Sacramento, CA 95815

This position will perform tasks typically while remaining stationary at a workstation and often utilizing a telephone, computer and computer programs. Fast-paced, professional office environment. This position will deal with external customers. May be required to escort visitors in and around the work location, as necessary. This position will be required to be in office all five days.

Special Requirements

Please include a Statement of Qualifications (SOQ) that answers the following questions below. Your response should be typed in Arial 12 point font and no more than two pages in length. Resumes will not be considered a substitute for the SOQ and failure to follow the instructions may result in disqualification.

• Describe your experience developing, improving, documenting, or coordinating business processes that support customer service operations, administrative services, or office workflows. Include examples of how you identified a problem or inefficiency, analyzed the situation, implemented improvements, and measured the effectiveness of the solution.
• Describe your experience coordinating administrative or operational activities such as interview scheduling, onboarding/offboarding, shipping and receiving, inventory tracking, records management, or similar support functions. Include a specific example that demonstrates your organizational skills, attention to detail, ability to maintain confidentiality, and use of tracking tools or processes to ensure tasks were completed accurately and on time.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.