IT Operations Administrator

Jobgether; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Salary: $110,000 - $130,000 per year

Equity

Remote work: Fully remote

Healthcare: Medical, dental, vision

Paid time off

Retirement: 401(k) with employer match

Family support: Parental leave

Home office stipend

Job summary

Jobgether is seeking an experienced Senior IT Operations professional to own employee technology support and lifecycle management in a fully remote US-based role. You will troubleshoot macOS and iOS devices, manage MDM tooling, and support Okta/Google Workspace and other SaaS apps, ensuring secure access and efficient operations.

You’ll lead on-call rotations, build automation scripts, and drive improvements across IT workflows, collaborating with Engineering, Security, People, and business

Qualifications

• 5+ years of experience in IT operations, systems administration, endpoint management, or technical support.
• Hands-on macOS and iOS/iPadOS support including remote troubleshooting.
• Experience with Iru/Kandji, Jamf, or a comparable MDM platform.
• Experience administering Okta, Google Workspace, and modern SaaS apps with SSO and provisioning.
• Strong troubleshooting across devices, browsers, identity systems, connectivity, and integrations.
• Ability to independently resolve complex issues and improve IT workflows.
• Experience building scripts/workflows; familiarity with GAM, APIs, Bash, or Python.
• Experience using AI-assisted tools with data sensitivity considerations.
• Clear written and verbal communication; ability to explain tech to non-technical stakeholders.
• Ability to work in a distributed, fast-paced environment with cross-team collaboration.

Responsibilities

• Own employee technology support from investigation to verified resolution.
• Participate in IT on-call rotation for urgent issues outside regular hours.
• Manage employee technology lifecycle: onboarding, role changes, leaves, and offboarding.
• Administer endpoint management platforms and oversee deployments and OS updates.
• Maintain health of SaaS apps like Okta, Google Workspace, Slack, Zoom; manage SSO and access.
• Maintain device/app inventories and enforce least-privilege access lifecycle.
• Build and maintain scripts/workflows to reduce manual work and improve reliability.
• Identify recurring issues and lead improvements from pilot testing to deployment.

Skills

IT operations

Systems administration

Endpoint management

Technical support

macOS

iOS/iPadOS

Troubleshooting

Communication

Distributed work

Tools

Iru/Kandji

Jamf

Okta

Google Workspace

Slack

GAM

APIs

Bash

Python

Job description

Accountabilities

• - Own employee technology support from investigation through verified resolution, troubleshooting macOS, iOS/iPadOS, browser, connectivity, authentication, and SaaS issues through ticketing systems, Slack, and remote sessions.
• - Participate in the IT on-call rotation, supporting urgent technical issues outside regular business hours and communicating clear next steps to employees.
• - Manage the employee technology lifecycle, including onboarding, role changes, leaves of absence, and offboarding, coordinating account updates, access changes, device provisioning, replacements, returns, and remote logistics.
• - Administer endpoint management platforms such as Iru/Kandji, Jamf, or similar tools, overseeing software deployments, configuration profiles, operating system updates, device health, and compliance follow-up.
• - Maintain the operational health of Okta, Google Workspace, Slack, Zoom, and other SaaS applications, troubleshooting single sign-on (SSO), provisioning, groups, permissions, configurations, and integrations.
• - Maintain accurate device and application inventories, conduct access reviews, coordinate license optimization, and apply least-privilege access practices while verifying that changes are completed correctly.
• - Build, test, document, and maintain scripts and workflow automations that reduce manual work and improve operational reliability. Use AI-assisted tools responsibly, validate generated outputs, protect sensitive information, and implement monitoring and failure-handling processes.
• - Identify recurring issues and lead improvements from investigation through pilot testing, employee communication, deployment, and validation. Measure results, plan recovery procedures, maintain practical runbooks and self-service guidance, and coordinate changes with relevant technical and business teams.

Requirements

• - At least 5 years of experience in IT operations, systems administration, endpoint management, or technical support.
• - Hands-on experience supporting macOS and iOS/iPadOS, including remote troubleshooting and endpoint administration.
• - Experience with Iru/Kandji, Jamf, or a comparable mobile device management (MDM) platform.
• - Experience administering Okta, Google Workspace, and modern SaaS applications, with working knowledge of SSO, user provisioning, groups, permissions, and access lifecycle management.
• - Strong troubleshooting skills across devices, browsers, identity systems, connectivity, and application integrations.
• - Demonstrated ability to independently resolve complex technical issues and deliver IT system or workflow improvements, including assessing dependencies, testing changes, communicating employee impact, validating outcomes, and recognizing when escalation is appropriate.
• - Experience building or adapting scripts and workflow automations to reduce repetitive work, troubleshoot issues, and maintain reliable processes. Familiarity with GAM, APIs, Bash, or Python is preferred.
• - Experience using AI-assisted tools to improve IT workflows, with sound judgment regarding sensitive data, output validation, and situations requiring human review.
• - Clear written and verbal communication skills, with the ability to explain technical issues to employees with varying levels of technical knowledge.
• - Ability to work effectively in a distributed, fast-paced environment while collaborating across IT Engineering, Security, People, and business teams.

Benefits

• - Salary: Base salary typically ranges from $110,000 to $130,000 per year, depending on experience, skills, seniority, business needs, and location.
• - Equity: Eligibility for equity as part of the total compensation package.
• - Remote work: Fully remote position.
• - Healthcare: Comprehensive medical, dental, and vision coverage.
• - Paid time off: Paid leave to support rest and personal needs.
• - Retirement: 401(k) plan with employer matching.
• - Family support: Paid parental leave.
• - Home office: Home office stipend to support a productive remote workspace.