IT Operations Admin II | On-Call & Infrastructure Lead

PDS Tech Commercial; West Virginia; On-site; USD 47,000 - 55,000; Full time

Job summary

PDS Tech Commercial in Apple Grove, WV is seeking an IT Operation Admin II to support employees across multiple locations, troubleshoot issues, deploy and manage equipment, and support cloud and on-prem systems. This role involves hands-on IT work with a rotating on-call schedule, including evenings and weekends.

Ideal candidates have 3+ years of experience, an IT degree or equivalent experience, and strong customer service and communication skills.

Qualifications

• 3+ years of technical experience supporting users with hardware, software, administration, and IT customer support.
• IT related Associate’s degree or 2 years of equivalent recent experience.

Responsibilities

• Provide technical support via phone, email, chat, ticketing system, and in person for onsite employees.
• Deliver remote support to other company locations.
• Assist with installation, licensing, maintenance, and troubleshooting of software and applications.
• Support user account creation, access permissions, and group memberships.

Skills

3+ years experience

Customer service mindset

Clear communication

Troubleshooting

Education

IT related Associate’s degree / 2 years experience

Tools

MDM solutions

PowerShell

Windows OS

Microsoft Office

Job description

PDS Tech Commercial in Apple Grove, WV is seeking an IT Operation Admin II to support employees across multiple locations, troubleshoot issues, deploy and manage equipment, and support cloud and on-prem systems. This role involves hands-on IT work with a rotating on-call schedule, including evenings and weekends.

Ideal candidates have 3+ years of experience, an IT degree or equivalent experience, and strong customer service and communication skills.