IT Operations Admin II

PDS Tech Commercial; West Virginia; On-site; USD 47,000 - 55,000; Full time

Job summary

PDS Tech Commercial in Apple Grove, WV is seeking an IT Operation Admin II to support employees across multiple locations, troubleshoot issues, deploy and manage equipment, and support cloud and on-prem systems. This role involves hands-on IT work with a rotating on-call schedule, including evenings and weekends.

Ideal candidates have 3+ years of experience, an IT degree or equivalent experience, and strong customer service and communication skills.

Qualifications

• 3+ years of technical experience supporting users with hardware, software, administration, and IT customer support.
• IT related Associate’s degree or 2 years of equivalent recent experience.

Responsibilities

• Provide technical support via phone, email, chat, ticketing system, and in person for onsite employees.
• Deliver remote support to other company locations.
• Assist with installation, licensing, maintenance, and troubleshooting of software and applications.
• Support user account creation, access permissions, and group memberships.

Skills

3+ years experience

Customer service mindset

Clear communication

Troubleshooting

Education

IT related Associate’s degree / 2 years experience

Tools

MDM solutions

PowerShell

Windows OS

Microsoft Office

Job description

Job Description

Join PDS Tech as a IT Operation Admin II in Apple Grove, WV!

Location: 29618 Huntington Rd, Apple Grove, WV 25502 | Pay Rate: $34-$40 | Schedule: M-F, 8AM-5PM

Project Length: 6 month contract-to DIRECT hire

Keep People Connected. Power the Technology That Drives the Business.

Make a Real Impact Every Day

We’re looking for a customer focused IT Operation Admin to support employees across multiple locations by delivering exceptional technical support and maintaining reliable IT infrastructure. In this hands on role, you’ll troubleshoot issues, deploy and manage equipment, support cloud and on prem systems, and collaborate on projects that keep the organization running smoothly.

If you enjoy solving problems, working directly with people, and growing your technical skillset—this is an opportunity to make a difference.

What You’ll Do

End User Support & Service

• Provide technical support via phone, email, chat, ticketing system, and in person for onsite employees

• Deliver remote support to other company locations

• Anticipate user needs and adapt communication style based on situation

• Participate in a rotational on call schedule, including evenings and weekends as required

Hardware, Software & Infrastructure Support

• Order, configure, deploy, and manage lifecycle of new and used equipment

• Troubleshoot and maintain IT infrastructure, including:

  • Computers and laptops

  • Phones and servers

  • Network devices

  • Access control systems, cameras, and badges

  • Low voltage cabling termination

• Assist with installation, licensing, maintenance, and troubleshooting of software and applications

• Support user account creation, access permissions, and group memberships

Projects, Documentation & Process

• Support IT projects as assigned (upgrades, rollouts, implementations)

• Create and maintain clear documentation for incidents, projects, and inventory

• Contribute to continual improvement of IT processes and service delivery

What You Bring

Minimum Qualifications

• 3+ years of technical experience supporting users with hardware, software, administration, and IT customer support

• IT related Associate’s degree or 2 years of equivalent recent experience

Core Skills & Attributes

• Strong customer service mindset and ability to adapt to different situations

• Clear, confident communication skills—including addressing issues directly when needed

• Collaborative team player with a problem solving approach

• Strong troubleshooting, judgment, and decision making skills

• Dependable, organized, and highly detail oriented

Preferred Qualifications

• Experience with:

  • Windows OS, Microsoft Office, Outlook, and common business applications

  • Networking equipment, conference room A/V, and access control systems

  • Workstation imaging and MDM solutions (e.g., Microsoft Intune)

  • PowerShell, cloud management, Microsoft ADO

  • Scrum or Agile project environments

  • Heavy industrial environments

  • SAS platform

Certifications (Required Within First Year)

You will be expected to obtain:

• AZ-900

• MD-102

• AZ-104

• AZ-040T00-A

Support and learning opportunities are provided to help you achieve these certifications.

Why Join Us

• People first IT culture with a strong focus on service and reliability

• Opportunities to expand technical skills, certifications, and real world experience

• Exposure to diverse systems, environments, and projects

• A collaborative team that values communication, accountability, and continuous improvement

• Work that blends hands on troubleshooting with longer term infrastructure and cloud initiatives

Ready to Grow Your IT Career?

If you’re a driven IT professional who enjoys helping others, solv