IT Onsite Field Technician

The Reynolds and Reynolds Company; Upper Marlboro (MD); On-site; USD 54,000 - 70,000; Full time

Job summary

A leading automotive IT support company seeks an IT Onsite Field Technician to provide exceptional service to dealership clients. In this customer-facing role, you will tackle diverse technical challenges, enhance client relationships, and ensure effective communication for IT solutions. Candidates should have a strong customer service background and the ability to solve problems in a fast-paced environment.

Benefits

Medical, dental, vision, life insurance

401(k) with up to 6% matching

Company vehicle for work purposes

Working remotely with company equipment

Paid holidays, vacation, and sick days

Qualifications

• 1+ years of experience in an IT support role.
• Must have a valid driver’s license.
• Ability to lift at least 50 pounds.

Responsibilities

• Serve as the first line of contact for all technical concerns onsite.
• Collaborate with help-desk to resolve on-site technical issues.
• Guide new equipment deployment and perform troubleshooting.

Skills

Customer Service

Problem Solving

Technical Support

Communication

Attention to Detail

Education

Technical associates degree or equivalent experience

Tools

Ticketing System

Windows Active Directory

O365

RMM Software

VoIP Phone Systems

Job description

19 hours ago Be among the first 25 applicants

Job Description

As an IT Onsite Field Technician, you will be heavily focused on providing services through Proton Dealership IT - a division of The Reynolds and Reynolds Company. Proton is an IT company that provides support and amazing customer service to automotive dealerships across the nation. IT support is a commodity but AMAZING customer service is not! As an IT Onsite Field Technician, you will be the first line of contact for all technical concerns onsite at your assigned accounts. In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport.

Job Description

As an IT Onsite Field Technician, you will be heavily focused on providing services through Proton Dealership IT - a division of The Reynolds and Reynolds Company. Proton is an IT company that provides support and amazing customer service to automotive dealerships across the nation. IT support is a commodity but AMAZING customer service is not! As an IT Onsite Field Technician, you will be the first line of contact for all technical concerns onsite at your assigned accounts. In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport.

Specific responsibilities include: effective and efficient problem solving, collaborating with the help-desk to resolve on-site technical issues, fostering open communication with clients, scheduling client installations, guiding new equipment deployment, and hardware/network troubleshooting. If you are a customer service oriented IT professional, we encourage you to apply today!

Preferred Qualifications Benefits

• Experience with ticketing system(s), Windows Active Directory, desktop operating systems (windows 10 and 11)
• Strong familiarity with Microsoft Servers lineup of products
• Working knowledge of RMM software and Cisco
• Direct experience with O365 + GSuite
• Familiarity with VoIP phone systems, printer troubleshooting and network troubleshooting techniques Requirements
• 1+ years of experience in an IT support role
• Technical associates degree or equivalent experience
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must be able to lift at least 50 pounds on a consistent basis
• Strong attention to detail and communication skills
• Excellent customer service skills
• Experience troubleshooting computer hardware and networking issues
• Ability to multi-task and meet deadlines
• Ability to travel, with overnight hotel stays, up to 25%
  
  

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company vehicle for work purposes
• Working remotely with a company cell phone, laptop, and other provided home office equipment
• Paid holidays, vacation and sick days
  
  

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development, Motor Vehicle Manufacturing, and Advertising Services

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