IT Onsite Field Technician

REYNOLDS & REYNOLDS CO; Maryland; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a personable IT Onsite Field Technician to deliver exceptional customer service and technical support to automotive dealerships. In this dynamic role, you will tackle a variety of technical challenges while building strong client relationships. Your expertise in troubleshooting hardware and networking issues will be crucial as you work closely with clients and the help-desk team. With a focus on effective communication and problem-solving, you will play a key role in ensuring client satisfaction. Join a company that values work-life balance and offers a comprehensive benefits package, including medical, dental, and a 401(k) with matching contributions.

Benefits

Medical, Dental, Vision Insurance

401(k) with up to 6% matching

Company Vehicle for Work

Remote Work Options

Paid Holidays

Vacation and Sick Days

Qualifications

• 1+ years of IT support experience required.
• Must have strong customer service and communication skills.

Responsibilities

• Provide effective problem solving for technical issues.
• Collaborate with help-desk to resolve onsite issues.
• Schedule client installations and guide equipment deployment.

Skills

Problem Solving

Customer Service

Communication Skills

Attention to Detail

Multi-tasking

Education

Technical Associate's Degree

Equivalent Experience

Tools

Ticketing Systems

Windows Active Directory

Microsoft Servers

RMM Software

Cisco

O365

GSuite

VoIP Phone Systems

Job description

Position description:

As an IT Onsite Field Technician, you will be heavily focused on providing services through Proton Dealership IT - a division of The Reynolds and Reynolds Company. Proton is an IT company that provides support and amazing customer service to automotive dealerships across the nation. IT support is a commodity but AMAZING customer service is not! As an IT Onsite Field Technician, you will be the first line of contact for all technical concerns onsite at your assigned accounts. In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport.

Specific responsibilities include:

1. Effective and efficient problem solving
2. Collaborating with the help-desk to resolve on-site technical issues
3. Fostering open communication with clients
4. Scheduling client installations
5. Guiding new equipment deployment
6. Hardware/network troubleshooting

If you are a customer service oriented IT professional, we encourage you to apply today!

PREFERRED QUALIFICATIONS:

• Experience with ticketing system(s), Windows Active Directory, desktop operating systems (Windows 10 and 11)
• Strong familiarity with Microsoft Servers lineup of products
• Working knowledge of RMM software and Cisco
• Direct experience with O365 + GSuite
• Familiarity with VoIP phone systems, printer troubleshooting and network troubleshooting techniques

Requirements:

• 1+ years of experience in an IT support role
• Technical associates degree or equivalent experience
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must be able to lift at least 50 pounds on a consistent basis
• Strong attention to detail and communication skills
• Excellent customer service skills
• Experience troubleshooting computer hardware and networking issues
• Ability to multi-task and meet deadlines
• Ability to travel, with overnight hotel stays, up to 25%

Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company vehicle for work purposes
• Working remotely with a company cell phone, laptop, and other provided home office equipment
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.