IT On-Site Support Specialist I

Group 1 Automotive; Westwood (MA); On-site; USD 35,000 - 52,000; Full time

Job summary

Group 1 Automotive is seeking an entry-level IT On-Site Support Specialist I to provide first-line technical support at company locations in the United States. You will troubleshoot hardware, software, and basic network issues while delivering excellent customer service.

Ideal candidates have 0–2 years in IT support, an associate degree or equivalent, and familiarity with Windows/macOS and Microsoft 365. This on-site role requires professional communication and teamwork.

Qualifications

• 0–2 years in IT support or help desk.
• Associate degree or equivalent experience.
• Basic knowledge of Windows and macOS.
• Familiarity with Microsoft 365.
• Understanding of TCP/IP DNS DHCP.
• Strong communication and customer service.

Responsibilities

• Provide on-site support for desktops, laptops, printers, mobile devices.
• Troubleshoot basic hardware, software, and OS issues (Windows/macOS).
• Install, configure, and maintain computer systems and apps.
• Respond to IT requests via ticketing, phone, and in person.
• Escalate complex issues to Tier II/III as needed.
• Assist with user account management (password resets, MFA).
• Support basic network connectivity (Wi‑Fi, VPN, Ethernet).
• Document incidents and resolutions in the ticketing system.
• Follow IT policies and security standards.
• Provide courteous, professional customer service.

Skills

Windows/macOS basics

Networking concepts (TCP/IP DNS DHCP)

Customer service

Independent multitasking

Education

Associate degree in IT or related field

Tools

Microsoft 365

Ticketing systems (ServiceNow Jira Zendesk)

Active Directory/Azure AD

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

The IT On-Site Support Specialist I provides first-level technical support for end users at company locations. This role focuses on troubleshooting hardware, software, and basic network issues, ensuring timely resolution of IT incidents, and delivering excellent customer service. The position is ideal for entry-level IT professionals looking to build hands-on experience in a corporate or enterprise environment.

Responsibilities

• Provide on-site technical support for desktops, laptops, printers, mobile devices, and peripherals
• Troubleshoot and resolve basic hardware, software, and operating system issues (Windows/macOS)
• Install, configure, and maintain computer systems and standard applications
• Respond to IT support requests via ticketing system, phone, and in person
• Escalate complex issues to Tier II or Tier III support as needed
• Assist with user account management (password resets, access requests, MFA support)
• Support basic network connectivity issues (Wi-Fi, VPN, Ethernet)
• Perform equipment setup, moves, adds, and changes (MACs)
• Document incidents, resolutions, and procedures in the ticketing system
• Follow IT policies, security standards, and best practices
• Provide courteous and professional customer service to all users

Qualifications

Required Qualifications

• Associate degree in Information Technology or related field or equivalent work experience
• 0–2 years of IT support or help desk experience
• Basic knowledge of Windows and/or macOS operating systems
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Office apps)
• Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
• Strong communication and customer service skills
• Ability to work independently and manage multiple tasks

Preferred Qualifications

• CompTIA A+ or similar entry‑level IT certification
• Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• Basic Active Directory or Azure AD experience
• Familiarity with imaging tools and endpoint management systems

Physical & Work Requirements

• Ability to lift and move IT equipment up to 40 lbs
• Ability to work on‑site during standard business hours (with occasional after‑hours support if required)
• Frequent walking, standing, and desk work

The compensation for the position ranges from $25.38 - $38.08 an hour

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.