IT On-Site Administrator

Elevate; New York (NY); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

FSA/HSA

401k Match

Paid Holidays

Unlimited PTO

Parental Leave

Job summary

Elevate is seeking an IT On-Site Administrator for our New York, NY office. You will serve as the primary internal IT support, ensuring excellent user experiences while refining business processes and technologies.

You will manage enterprise IT systems, collaborate with stakeholders, and improve cost effectiveness and service quality. The ideal candidate has 4+ years in IT support, strong communication, and a track record of implementing core systems and cloud transitions.

Qualifications

• Bachelor's degree in computer science, information technology, or related field; 4+ years of IT support experience.
• Experience supporting foundational integrated core systems and transitioning legacy systems to cloud-based environments.
• Strong communication and ability to translate business problems into technical solutions.

Responsibilities

• Deliver internal IT support focused on user experience and business processes.
• Maintain and drive technical standards, solutions, and processes.
• Monitor system events and provide timely troubleshooting.
• Influence technology strategies with expertise and business insight.
• Ensure compliance with security policies and procedures.
• Address staff training needs as required.
• Coordinate testing of products and provide evaluations for improvements.
• Communicate plans and status to management.

Skills

User experience focus

Cloud software

Windows 11

MacOS knowledge

Process analysis

Multi-site support

End-user support

Communication & reporting

Time management

Problem solving

Education

Bachelor's degree in computer science or information technology

Tools

Microsoft Intune

Office 365 Suite

Digital Asset Management Solutions

VMWare

Job description

About Elevate

Elevate is an award-winning global sports and entertainment agency founded in 2018 and the chosen growth partner for the world’s leading brands, properties, and experience-driven businesses. Through one integrated model, Elevate serves as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins.

About Elevate

Elevate is an award-winning global sports and entertainment agency founded in 2018 and the chosen growth partner for the world’s leading brands, properties, and experience-driven businesses. Through one integrated model, Elevate serves as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins.

What began in sports has evolved into a platform now serving clients across culture, attractions, culinary, and hotels.

Today, Elevate brings operational expertise, data-driven intelligence, and world‑class creativity together under one roof.

Elevate’s more than 750 employees sit across 14 offices around the world, from North America to Europe to Asia, and speak and write in 17 different languages. For more information, visit us at www.oneelevate.com.

Position Overview: IT On-Site Administrator

As an IT Administrator, you will be the leadoff hitter for our internal support. You will focus on the employee experience, ensuring our processes and systems meet current and future needs. Your expertise in user experience will be vital as you execute and refine business processes, systems, and technologies to enhance user experiences. In this role, you will support many different enterprise IT systems, improving cost effectiveness, and service quality.

This is an in-office role, based in our New York, NY office.

What You’ll Do

• Offers a strong understanding of the user experience (both internally and externally), executes and refines business processes, systems, technology, data, and information systems to achieve and exceed business outcomes
• Maintain and drive robust technical standards, solutions, systems, and processes
• Monitor events and check in on the internal team throughout the day, troubleshooting as needed
• Influence technology strategies and decisions with an elevated level of experience and knowledge
• Ensure compliance with established security policies and procedures
• Address training needs as required
• Coordinate and/or support the regular testing of products to address faults and provide evaluations to improve them
• Stay informed on emerging security threats, technical challenges, and developments in system protection and IT security standards
• Collaborate with product stakeholders to translate business problem statements into workable technical solutions
• Communicate plans, status, and issues to higher management levels
• Provide recommendations and partnerships for technology solutions including the creation of technical proposals and soliciting cost estimates

Who You Are

• Bachelor's degree in computer science, information technology, and/or minimum 4+ years of experience supporting foundational integrated core systems and leading transitions of legacy systems to cloud based systems, integrating data/information, and establishing a technology road map to meet business needs

Required Knowledge/Skills And Abilities

• Solid working knowledge in software solutions: Specifically, Microsoft Intune and Office 365 Suite, Digital Asset Management Solutions, VMWare, or equivalent virtualization systems
• Experience working with cloud software and systems
• Proficient with Windows 11 and knowledgeable with MacOS
• Demonstrated experience in process analysis
• Experience in multi-site organizations with distribution systems
• Has implemented key core foundational systems with successful outcomes (i.e.: financial, customer, employee)
• Exceptional communication and reporting skills (both written and oral)
• Critical thinker and problem solver
• Strong interpersonal skills and a patient, helpful demeanor when providing end-user support (customer service skills are important for IT support)
• Ability to work in a high-pressure, deadline-driven environment (time management and prioritization are key here)

Compensation & Benefits Details

• Compensation: $72,000 – $75,000 annual base salary
• Employment Type: Full-Time, Exempt
• Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance, FSA, HSA and more
• 401k Employer Match (after meeting eligibility requirements)
• 14 Paid Holidays
• Unlimited PTO
• Paid Parental Leave

Travel Requirements

• Travel will not be frequent but may be required on occasion

Physical Demands

• Extensive work in front of a screen
• This position requires sitting for extended periods while using a computer and/or phone

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The qualifications listed above represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at [e-mail].

We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.