IT/Network Support Engineer

Network Craze Technologies; Williston (VT); Vor Ort; USD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Base pay 60K-80K USD (DOE)

Retirement plan with 3% match

15 days paid time off

9 paid holidays

Life insurance; disability options

On-call bonus program

Zusammenfassung

Network Craze is seeking a Network Support Technician to join our service team in Williston, VT. You will handle third-party maintenance support, troubleshoot network issues, and coordinate hardware replacements for enterprise clients.

The role involves on-site work with some remote days, customer communication, and collaboration with engineers and sales to deliver effective IT solutions. Prior Cisco CCNA and hands-on IT repair experience are valued.

Qualifikationen

• Cisco CCNA certification preferred.
• 2+ years experience working with computers, networking, and IT environments.
• 1+ years experience troubleshooting/help desk experience.
• Familiarity with Microsoft products (Windows, Office 365, etc).
• Electronics, computer, or other types of technical repair work.

Aufgaben

• Communicate with customers via phone, email, and video to investigate network problems and coordinate resolutions.
• Provide troubleshooting and remote assistance, and coordinate hardware replacements as part of ProCare service.
• Document tickets and maintain accurate records; manage customer communications and service levels.
• Work with sales team to provide technical information for customer solutions during the sales process.
• Collaborate with engineers on more complex IT projects and services.

Kenntnisse

Networking concepts

Communication

Teamwork

Quick learner

Ausbildung

Cisco CCNA Certification

Electronics repair

Tools

Windows OS

Office 365

Jobbeschreibung

Network Craze is a supplier of high quality new and refurbished enterprise network equipment and IT infrastructure to some of the largest national and international companies in operation today. With offices in Vermont, New York, Florida, and beyond, we serve customers across a broad array of industries and geographic locations. Here in our Operations facility in Williston, VT, we have a fun, professional, dynamic team environment that is responsible for the production and service of all the equipment that we sell.

The Network Support Engineer is a critical part of the Network Craze Service Team, as they are the first point of contact for any of our customers in need of support. Our technicians understand our customers' issues, provide troubleshooting, facilitate hardware replacement, and maintain our customer relationships. Technicians also work directly with our Engineers on more complex and consequential IT projects and services. This role affords the opportunity to gain knowledge and experience with an incredibly diverse array of network equipment which many in the IT and Networking field do not have access to, as well as experience working in a wide variety of enterprise environments of all shapes and sizes. Most work, training, and normal tasks will be performed on-site at our Operations facility, with some remote workdays as scheduled.

Job Purpose

Network Support Technicians are responsible for our third-party maintenance "ProCare" service, which delivers 24x7 technical and hardware support, as well as our standard limited lifetime warranty services. This involves communicating by phone, email, and video both internally and directly with customers, investigating network problems, and coordinating the fulfillment of our contracts. This on-call service will include documentation, ticket management, customer communication, remote troubleshooting and hardware replacement processes. The Network Support Technician will also work with our sales team to provide technical information for customer solutions throughout the sales process.

Primary Duties And Responsibilities

A successful Service Technician should be:

• Prepared to follow procedures accurately and consistently to produce consistent results
• Dilligent with ticket management, note taking, and follow-up
• Able to communicate professionally and concisely during customer-facing interactions
• Familiar with networking concepts and network equipment
• Precise in their attention to detailAble to work well in a team environment
• A quick learner when faced with new systems, equipment, and processes
• Remotely troubleshooting technical issues over a Webex session with customers

Qualifications (recommended)

• Cisco CCNA Certification
• 2+ years experience working with computers, networking, and/or IT environments
• 1+ years experience troubleshooting/help desk experience
• Familiarity with Microsoft products (Windows, Office 365, etc)
• Electronics, computer, or other types of technical repair work

Physical Requirements

The Network Support Engineer must be able to work both sitting and standing, lift 40lbs, and handle repetitive tasks.

Benefits:

• Base pay between 60K-80K depending on expereince.
• Retirement Plan with 3% match
• 15 days Paid Time Off
• 9 Paid Holidays
• Life Insurance (with optional short and long-term disability insurance)
• On-Call Bonus Program

The hours for this position are M-F 8:00-17:00 EST.

Be prepared for a background check to be performed.

Network Craze is an Equal Opportunity Employer.