IT Manufacturing Desktop Support Analyst

Jobs via Dice; Kansas City (MO); On-site; USD 59,000 - 70,000; Full time

Job summary

A leading company in the manufacturing industry is seeking an IT Manufacturing Desktop Support Analyst based in Kansas City. This role is dedicated to maintaining user systems and providing exceptional support within a fast-paced environment. The ideal candidate will have a strong IT background with a focus on problem-solving and customer service in a manufacturing setting, supporting both traditional IT hardware and specialized computerized equipment.

Benefits

Exceptional benefits

Medical, vision, and dental insurance

401(k) plan enrollment

Qualifications

• 3-5 years of proven experience in desktop support.
• Strong problem-solving, communication, and customer service skills.
• Familiarity with IT environments, including manufacturing settings, is ideal.

Responsibilities

• Install, maintain, and troubleshoot end-user devices, software, and peripherals.
• Provide responsive helpdesk support, managing issues through a ticketing system.
• Collaborate with tech teams and vendors to address IT challenges.

Skills

Problem-solving

Customer service

Communication

Education

Associate degree in IT

Tools

Active Directory

MS Office 365

Backup Technologies

Azure Active Directory

Job description

IT Manufacturing Desktop Support Analyst

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IT Manufacturing Desktop Support Analyst

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!

Description

Position: IT Desk Support Analyst (at manufacturing plant)

Location: Kansas City, MO -- Fully Onsite

Salary: up to $70,000 base annual salary + exceptional benefits

*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***

Are you passionate about technology, problem-solving, and delivering top-tier support in a fast-paced environment? We are seeking a talented IT Desktop Support Analyst to join an innovative client company team in the manufacturing industry . This role focuses on maintaining user systems, collaborating on IT processes, troubleshooting, and contributing to the seamless delivery of end-user computing and infrastructure support. This will include traditional IT hardware, software and peripheral devices ranging from laptops, desktops, printers, other. ALSO this will include some preliminary trouble shooting and maintenance of precision manufacturing computerized equipment.

What You'll Do:

Install, maintain, and troubleshoot end-user devices, software, and peripherals.

Provide responsive helpdesk support, managing issues through a ticketing system.

Support user accounts, Active Directory, group memberships, and device recovery processes.

Collaborate with tech teams and vendors to address IT challenges and implement solutions.

Assist in systems related to VoIP, email, and core infrastructure while documenting procedures.

What We're Looking For:

3-5 years of proven experience in desktop support.

Associate degree in IT or equivalent relevant experience.

Strong problem-solving, communication, and customer service skills.

Ability to excel in a dynamic environment and manage competing priorities.

Familiarity with IT environments, including manufacturing settings, is ideal.

Additional Requirements:

Candidates must meet ITAR requirements (U.S. Citizenship or protected status). Safety is a priority, with adherence to PPE protocols in production environments.

*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: or mobile: . Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***

Requirements

Computer Hardware, Active Directory, Backup Technologies, Azure Active Directory, MS Office 365

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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