IT Manager / Solutions Specialist

The Robinson/Diamond Resource Group; Dallas (TX); Hybrid; USD 85,000 - 130,000; Full time

Job summary

The Robinson/Diamond Resource Group in Dallas, TX is seeking an IT Solutions Specialist to design and implement complex enterprise solutions. This role emphasizes cross-functional collaboration, requirements gathering, and vendor management in a hybrid work environment with some remote work.

You will lead solution design discussions, oversee project plans, evaluate new technologies, and ensure alignment with business goals while controlling costs and risks.

Qualifications

• Detail-oriented with a strong focus on delivering customer solutions.
• Ability to translate business needs into technical requirements and plans.
• Experience guiding cross-functional teams through enterprise initiatives.
• Strong verbal and written communication across diverse stakeholders.
• Proven track record in project planning, tracking, and risk management.

Responsibilities

• Design and implement complex enterprise solutions aligned with business requirements.
• Gather requirements from IT application owners to define technical needs.
• Lead solution design discussions and coordinate with vendors and internal teams.
• Manage contracts and agreements such as MSAs and NDAs with vendors.
• Oversee cost control, time, and risk to meet business objectives.
• Support incident resolution and participate in problem analysis.

Skills

Requirements gathering

Project management

Vendor management

Technical analysis

Team leadership

Cross-functional communication

Design discussions

Incident resolution

Tools

MSA

NDA

Job description

Job Description: IT Solutions Specialist

Location: Dallas, TX (some work from home)

Essential Job Functions:

Design and Implement Solutions: Create and document complex enterprise solutions based on business requirements, ensuring alignment with standards and planning for a smooth transition from the current state to the future state. May involve coordinating with distributed teams, testing, and deployment.

Cross-Functional Communication: Effectively communicate across diverse teams and locations, navigating different personalities and team dynamics to accomplish tasks.

Requirements Gathering: Collaborate with IT application owners to identify and define business needs and technical requirements.

Technical Analysis: Conduct technical evaluations, including cost/benefit analysis, to ensure solutions align with company objectives.

Facilitate Design Discussions: Lead solution design meetings and participate in project teams to ensure design solutions are clearly understood and implemented.

Vendor and Contract Management: Work through complex contracts, including engaging new vendors and managing agreements such as MSAs and NDAs.

Project Management: Manage key variables such as time, money, and risk to achieve business goals. Risk management experience is a plus.

Technology Evaluation: Participate in the evaluation and planning of new technologies, and regularly review existing systems to recommend improvements.

Incident Resolution: Assist in incident resolution and problem analysis as needed.

Team Leadership: Manage individuals to maximize their potential, guiding them towards achieving business goals.

Additional Job Functions:

Project Support: Assist with project tracking, status reports, and team or scrum meetings.

Approvals and Reviews: Support software, hardware, and project approvals, and review software and vendor contracts.

Cost Control: Help manage IT costs and identify opportunities to reduce spending.

General Duties: Perform other tasks as assigned.

Basic Qualifications:

• Detail-oriented with a strong focus on quality and customer solutions.
• Ability to develop growth plans for team members.
• Proven experience contributing to the success of major projects.
• Critical thinking and complex problem-solving skills.
• Independent worker with strong verbal and written communication skills.
• Skilled in prioritizing multiple projects and meeting deadlines.
• Adaptable in dynamic work environments with a customer-focused approach.
• Advanced troubleshooting, problem resolution, project management, and technology evaluation skills.

Ideal Qualifications:

• Ability to collaborate effectively with business leaders, especially in finance.
• Experience in distribution or retail industries.
• Skills in preparing and presenting business or financial results.
• Proficient in Microsoft Excel and PowerPoint.
• Familiarity with data warehousing and business intelligence concepts.
• Strong presentation and communication skills.
• Self-motivated with the ability to work independently under minimal supervision.
• Capable of handling multiple tasks under pressure and meeting required deadlines.

This role requires a versatile professional who can bridge technical and business needs, driving solutions that enhance operational efficiency and support strategic goals.