IT Manager - Scale & Modernize a Multi-Brand IT Stack

Hickory; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company 4%

Job summary

Hickory is expanding its IT landscape across a growing portfolio of residential HVAC brands in the Northeast. The IT Manager will own day-to-day IT operations, manage infrastructure, and lead migrations to standardized platforms while ensuring reliability, security, and scalability.

You will partner with the IT Director, administer Microsoft 365 and Google Workspace, oversee DNS and email authentication, and coordinate with Network Doctor on external support, with travel about one week per month

Qualifications

• 4+ years in IT operations, systems administration, or IT management.
• Hands-on experience with Microsoft 365 and Google Workspace administration.
• Working knowledge of DNS, domains, email authentication (SPF/DKIM/DMARC), and VoIP systems.
• Experience managing network infrastructure — switches, firewalls, wireless, VPN.
• Experience leading internal migrations and infrastructure upgrades end-to-end.
• Strong documentation habits and ability to write clear SOPs.

Responsibilities

• Own day-to-day IT operations across Hickory's brands — network, endpoints, SaaS, and user support.
• Lead internal migrations — moving brands onto standardized platforms, cleaning up legacy systems, and improving email deliverability and domain hygiene.
• Administer Microsoft 365 and Google Workspace across multiple brands.
• Manage DNS, domain registrars, email authentication (SPF, DKIM, DMARC), and VoIP systems.
• Partner with our managed service provider (Network Doctor) and manage the transition toward more in-house IT capability over time.
• Build and maintain documentation, SOPs, and runbooks that make the IT function more scalable.
• Support new brand integrations as needed alongside our IT Integration Manager; travel ~1 week per month.

Skills

IT operations

Systems administration

Microsoft 365

Google Workspace

DNS/DKIM/DMARC

VoIP systems

Migrations

Documentation

AI tools

Travel readiness

Tools

DNS management

Network administration tools

Job description

Hickory is expanding its IT landscape across a growing portfolio of residential HVAC brands in the Northeast. The IT Manager will own day-to-day IT operations, manage infrastructure, and lead migrations to standardized platforms while ensuring reliability, security, and scalability.

You will partner with the IT Director, administer Microsoft 365 and Google Workspace, oversee DNS and email authentication, and coordinate with Network Doctor on external support, with travel about one week per month