IT Manager - IT Workforce Strategy & Program Manager

Western Alliance Bancorporation; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake in the company

Medical and dental insurance

Time off

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bancorporation is seeking an IT Manager – IT Workforce Strategy & Program Manager to lead governance of IT workforce programs that support the organization's technology strategy and operations. You will partner with IT leadership, HR, TA, universities, and external organizations to establish workforce strategies, capabilities, governance, and metrics aligned with IT priorities.

The role oversees programs such as IT Career Development, IT Internship, certifications, and

Qualifications

• 5+ years of IT program management and workforce strategy experience.
• Leadership experience and ability to manage multiple initiatives.
• Strong understanding of cyber security, cloud, and data analytics.
• Experience with KPI dashboards, governance, and executive reporting.
• Familiarity with industry certifications and frameworks (Azure, ISC2, OWASP).
• Ability to collaborate with senior leaders and cross-functional teams.

Responsibilities

• Govern and manage IT workforce programs (Career Development, Internship, certifications).
• Develop governance frameworks, standards, and operating procedures.
• Create and maintain executive dashboards, scorecards, and monthly reports.
• Define and report KPIs/OKRs across the technology organization.
• Oversee budgeting, invoicing, and expense tracking for tech programs.
• Partner with IT leaders to align programs with strategy and objectives.
• Lead communications strategies and technology culture initiatives (iTogether).
• Travel to tech hubs, universities, recruitment events as needed.

Skills

IT program management

workforce strategy

technology operations

technical recruiting

workforce optimization

stakeholder management

OKRs & KPIs

data analytics

budgeting

governance

communication

travel readiness

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Management Information Systems degree

Tools

Microsoft Azure

Microsoft Security

ISC2

CompTIA

OWASP

Job description

Job Title:

IT Manager - IT Workforce Strategy & Program Manager

Location:

Block 23

What you’ll do:

The IT Workforce Strategy & Program Manager is a strategic role within Information Technology responsible for governing and managing IT's workforce programs that support the organization's technology strategy and operational objectives. As part of the IT Workforce Optimization and NextGen Talent Initiative, this role is responsible for developing, managing, and continuously improving technology workforce programs that strengthen technical capabilities, support workforce readiness, and ensure IT maintains the talent, skills, certifications, and resources required to meet current and future business needs. This role partners closely with IT leadership, HR, TA, universities, and external technology organizations to establish workforce strategies, capability development initiatives, governance frameworks, and workforce metrics aligned with IT priorities. The position serves as the primary owner of programs such as the IT Career Development Program, IT Internship Program, technology certification initiatives, technical workforce planning efforts, Technology All Hands, IT communications, employee engagement initiatives, and other strategic workforce programs across IT. The role also provides leadership and oversight for technology culture and engagement initiatives, including the iTogether Committee, promoting collaboration, communication, recognition, and a strong technology culture across the organization. Additionally, the role leverages workforce analytics, industry benchmarking, and research from organizations such as Gartner and Info-Tech Research Group to identify emerging workforce trends, inform strategic planning, and ensure programs align with industry-leading practices.

• Maintain multi-year technology license and labor forecasts to support strategic IT planning.
• Support technology business operations through strategic planning, resource management, workforce analytics, and organizational reporting.
• Develop and maintain executive dashboards, scorecards, and monthly operational reporting for technology leadership.
• Drive the definition, governance, and reporting of operational metrics, KPIs, and OKRs across the technology organization.
• Provide backup support for technology financial management processes, including invoice processing, budget administration, and expense tracking.
• Govern and manage strategic IT workforce programs, including the IT Career Development Program, IT Internship Program, certification initiatives, and other technology workforce programs.
• Develop and maintain program charters, governance frameworks, standards, policies, and operating procedures.
• Partner with IT leaders to identify workforce capability gaps and align programs with technology strategy and business objectives.
• Establish, monitor, and report on workforce-related KPIs and OKRs, providing insights and recommendations to IT leadership.
• Manage program execution, budgets, communications, stakeholder engagement, risks, and continuous improvement initiatives.
• Support initiatives that strengthen technical capabilities across IT, including cybersecurity, cloud, infrastructure, software engineering, AI, and data & analytics.
• Govern technical certification and workforce readiness programs, including OWASP Secure Coding Training and other technology-focused initiatives.
• Leverage Gartner, Info-Tech, and other industry research to identify workforce trends and inform technology workforce strategies
• Lead Technology All Hands planning, coordination, and execution, including agenda development, communications, speaker management, and stakeholder engagement.
• Lead technology communications strategies and initiatives, including IT and enterprise-wide communications, leadership messaging, organizational updates, and technology awareness campaigns.
• Establish and oversee a technology speaker series and training studio to deliver technical presentations, knowledge-sharing sessions, podcasts, and innovation-focused content across the organization.
• Provide leadership and strategic direction for the IT Culture Committee (iTogether), driving initiatives that strengthen collaboration, engagement, recognition, and IT culture.
• Develop executive presentations, dashboards, workforce analytics, and governance updates for IT leadership.
• Will require occasional travel to tech hubs, universities, recruiting events, conferences, hackathons, and other strategic locations.

What you’ll need:

• 5+ years of related experience in IT program management, workforce strategy, technology operations, technical recruiting, workforce optimization, or related disciplines.
• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.
• Previous leadership experience required.
• Intermediate experience in managing a technology team within a specific functional area while ensuring highest quality delivery of products or services.
• Intermediate experience with the execution of KPIs and meeting timelines.
• Strong understanding of technology organizations, including cybersecurity, cloud computing, infrastructure, software engineering, AI, and data analytics.
• Experience managing enterprise programs, governance processes, strategic initiatives, or organizational change efforts.
• Experience developing and managing OKRs, KPIs, dashboards, metrics, and executive reporting.
• Familiarity with technical certifications and industry frameworks such as Microsoft Azure, Microsoft Security, ISC2, CompTIA, OWASP, Agile, or related programs.
• Strong program and project management skills with the ability to manage multiple strategic initiatives simultaneously.
• Experience collaborating with senior technology leaders and cross-functional stakeholders.
• Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
• Ability to operate in a fast-paced technology environment and adapt programs to evolving business and technology priorities.
• Intermediate knowledge of general Financial Services or Banking is preferred.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Benefits you'll love:

• competitive salaries
• an ownership stake in the company
• medical and dental insurance
• time off
• a great 401k matching program
• tuition assistance program
• an employee volunteer program
• and a wellness program.

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation