Senior Manager - Infrastructure and Ops Technology Products

Western Alliance Bank; Phoenix (AZ); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake in the company

Medical and dental insurance

Time off

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank seeks a Senior Manager to lead Infrastructure and Operations Technology Products. You will provide senior-level leadership across Architecture, Engineering, Infrastructure, Operations, Security, Risk, and business teams to translate priorities into actionable roadmaps and measurable outcomes.

You will manage product leaders, drive governance, and ensure secure, compliant, and cost-effective delivery across platform capabilities, including enterprise data services, with

Qualifications

• Strong experience leading technology product management across multiple teams.
• Proven ability to translate priorities into actionable roadmaps and outcomes.
• Experience with budgets, KPIs, risks, and timelines in large programs.
• Knowledge of enterprise data platforms, security, governance, and compliance.

Responsibilities

• Lead roadmap development and execution for Infrastructure and Ops technology products.
• Coach and develop Product Managers and staff; set performance expectations and succession plans.
• Establish product operating rhythms: intake, prioritization, planning, and analytics.
• Align platform investments with business priorities and architecture standards.
• Communicate progress, risks, and decisions to senior leaders and stakeholders.
• Own delivery and outcomes for product initiatives, including scope, schedule, and quality.

Skills

People leadership

Roadmap development

Budgeting & KPIs

Enterprise platforms

Security & risk awareness

Education

Bachelor’s degree in IT/CS/Engineering/Business

Job description

Job Title

Senior Manager - Infrastructure and Ops Technology Products

Location

Block 23

What You’ll Do

As the Senior Manager – Infrastructure and Operations Technology Products, you will provide senior-level people and delivery leadership for complex technology products and services across multiple teams and domains. You will translate enterprise and business priorities into actionable roadmaps, operating plans, and measurable outcomes; coordinate execution across Architecture, Engineering, Infrastructure, Operations, Security, Risk, business teams, strategic partners, and third-party providers; and ensure reliable, secure, compliant, and cost-effective delivery. This role establishes management discipline, develops talent, removes impediments, manages risks and dependencies, and communicates performance, trade-offs, and recommendations to senior stakeholders.

The Sr Manager - Infrastructure and Ops Technology Products is accountable for the roadmaps, delivery, operational performance, and governance of assigned Infrastructure and Operations technology products and platform capabilities, including enterprise data platform services. The role directly manages Product Managers and other assigned staff while providing matrixed leadership across delivery teams. It partners with technology, business, and control stakeholders to prioritize demand, manage investments and dependencies, and deliver secure, scalable, reliable, and compliant capabilities that support enterprise business needs.

• Lead roadmap development and execution for assigned Infrastructure and Operations technology products and platform capabilities within established enterprise strategy, architecture, and funding parameters.
• Manage, coach, and develop Product Managers/Business Associates and assigned staff; establish performance expectations, clarify decision rights, allocate resources, and support succession and retention planning.
• Establish product management operating rhythms for intake, prioritization, business case development, quarterly planning, roadmap review, and outcome measurement.
• Align platform investments and capacity with business priorities, architecture standards, security requirements, data governance expectations, and operational needs.
• Communicate roadmap progress, delivery health, trade-offs, risks, decisions, and measurable results to senior leaders and key stakeholders.
• Own delivery and operational outcomes for assigned Infrastructure and Operations technology product initiatives and services, including scope, schedule, quality, adoption, reliability, and value realization
• Coordinate product backlogs, quarterly planning, delivery sequencing, capacity, and resource commitments across Product Managers and matrixed delivery teams.
• Partner with Engineering and Operations leaders to manage dependencies, risks, release readiness, production transition, service health, and issue resolution.
• Apply consistent product and delivery practices, including discovery, requirements quality, prioritization, acceptance criteria, success measures, post-launch tracking, and continuous improvement.
• Partner with Enterprise Architecture and Engineering to implement platform standards, reference patterns, and modernization plans within assigned scope.
• Ensure assigned platform products and services comply with security, privacy, risk management, data governance, and regulatory requirements
• Monitor platform maturity, reliability, service health, and capability gaps; coordinate remediation and recommend investment actions.
• Provide analysis and recommendations for technology decisions that balance innovation, resilience, cost, and control
• Support annual budget and operating-plan development; manage approved budgets, forecasts, spend, capacity, and financial controls for assigned products and services.
• Develop business cases and investment recommendations based on business value, risk, resilience, capacity, cost, and strategic alignment
• Manage vendor and strategic-partner performance within assigned scope, including service commitments, financial accountability, risks, and improvement actions.
• Lead assigned employees and matrixed contributors across multiple domains working on complex technology products and services; maintain clear accountability, operating procedures, controls, support documentation, and escalation paths.
• Manage employee development, engagement, retention, resource allocation, talent planning, performance management, recruiting, coaching, and training.
• Serve as the primary management contact for business, technology, and control partners across assigned Infrastructure and Ops technology products and platform capabilities.
• Translate business, customer, regulatory, and enterprise priorities into product requirements, roadmap recommendations, delivery plans, and operating commitments.
• Manage stakeholder expectations, adoption activities, escalations, delivery risks, and investment trade-off recommendations within assigned authority; elevate enterprise-level decisions as appropriate.

What You’ll Need

• Bachelor’s degree in information technology, Computer Science, Engineering, Business, or a related field, or an equivalent combination of education and experience
• 8+ years of related experience in technology product management, enterprise platforms, data platforms, engineering, delivery, or a similar field.
• Demonstrated people leadership experience, including performance management, coaching, resource planning, and development of managers or senior professionals.
• Advanced experience managing complex technology products, services, portfolios, or delivery functions across multiple teams, with accountability for roadmaps, budgets, KPIs, risks, and timelines.
• Proven track record pf building and leading high performing teams through strong business acumen and a strategic mindset
• Advanced knowledge of product management practices, roadmap governance, backlog prioritization, value-based planning, Agile delivery, and platform operating models.
• Advanced knowledge of cloud-based data and analytics platforms, enterprise architecture, service management, security, data governance, and operational reliability concepts.
• Intermediate to advanced knowledge of applicable regulatory, legal, risk, and cybersecurity obligations, industry standards, and control practices.
• Advanced ability to analyze data, identify improvement opportunities, develop recommendations, and communicate decisions and outcomes to senior business and technology stakeholders.
• Advanced verbal and written communication, influence, negotiation, and cross-functional leadership skills.
• Advanced experience in banking, financial services, or another highly regulated industry.
• Deep experience leading Product Managers or product organizations supporting enterprise platforms, data platforms, or platform services.
• Previous experience with enterprise data governance, data quality, metadata, security, and privacy practices.
• Experience supporting transformation, modernization, or operating model change in a matrixed environment.
• Up to 25% travel may be required.
• Advanced speaking and writing communication skills.

Benefits You’ll Love

We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program.

• competitive salaries
• an ownership stake in the company
• medical and dental insurance
• time off
• a great 401k matching program
• tuition assistance program
• an employee volunteer program
• a wellness program

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation