IT Manager (IT Operation Manager)

Grambling State University; Baton Rouge (LA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Defined benefit pension

Health insurance

10+ paid holidays

Sick and annual leave rollover

Deferred compensation plan

Flexible benefits plan

Alternate work schedules

Job summary

Teachers' Retirement System of Louisiana (TRSL) is seeking an experienced IT Manager to lead the system and user support team in Baton Rouge. You will oversee infrastructure, applications, and cross-functional collaboration to deliver secure, reliable services for educators across Louisiana.

The role requires extensive IT leadership experience, strategic planning, and a commitment to professional development.

Qualifications

• Seven years of experience in information technology.
• Six years of full-time work experience in any field plus five years of experience in information technology.
• An associate's degree in information technology plus five years of experience in information technology.
• A bachelor’s degree plus five years of experience in information technology.
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology.
• A master’s degree plus four years of experience in information technology.
• Experience substitution: every 30 semester hours earned counts as one year of experience, up to 120 semester hours (max four years).
• Certification in an approved area may be substituted for education/experience at hire or promotion.

Responsibilities

• Management Skills – organize and direct oneself and supervise others; conduct regular performance reviews.
• Project Management Skills – manage complex development projects with risk, resources and deadlines.
• Infrastructure Strategy – develop and execute a strategic plan aligned with TRSL’s goals.
• Data Center Operations – monitor, maintain, and troubleshoot data center operations.
• Network and Server Management – configure, monitor and troubleshoot network/server infrastructure.
• Customer Service Skills – provide exceptional customer service and resolve issues.
• Help Desk Software – use ticketing systems to manage and resolve issues.
• Team Builder – lead and develop teams to achieve goals.
• Coaching and Development – guide staff and identify skill gaps.
• Technical Aptitude – communicate complex tech topics clearly to staff and stakeholders.
• Creative – foster innovation, learning, and growth within the team.
• Communication – strong oral and written communication.

Education

Associate's degree in information technology

Bachelor’s degree

Bachelor’s degree with 24 semester hours in IT/CS/Engineering/Math/Business Analytics

Master’s degree

Job description

Do you enjoy being a self-driven system and support manager, love what you do and want to make a difference?

Come join us. At TRSL, we give back to our state’s teachers by providing retirement security and excellent service. Join our dynamic and innovative system and user support team as their new manager, where you'll have the opportunity to lead a talented and enthusiastic group of professionals who are passionate about delivering cutting‑notch solutions. As a key and an experienced manager of our IT team, you'll be responsible for overseeing the technical aspects of our infrastructure and application systems, providing top‑notch user support, and collaborating with cross‑functional teams to drive business growth.

Why work for TRSL?

• Service – All Louisianaans have benefited from teachers that inspire and encourage us. At TRSL we give back to our state’s teachers by providing retirement security and excellent service.
• Culture – We value and support employees through open communication, professional development, recognition, and by creating a sense of community.
• Growth – TRSL encourages professional growth in a number of ways including professional development plans and career progression groups through SCS. We also offer financial assistance for professional certifications and postsecondary/graduate-level courses.
• Benefits – TRSL offers a generous benefits package including: a defined benefit pension plan, health insurance that is also available post retirement, at least 10 paid holidays, sick and annual leave that rolls over from year to year, paid or time off accrued for hours worked over 40 per week, a deferred compensation plan, a flexible benefits plan, alternate work schedules, etc.
• Location – TRSL is conveniently located near the I-10 / I-12 split on Essen Lane, away from the congestion of downtown Baton Rouge.

Qualifications and Experience

• Seven years of experience in information technology
• Six years of full‑time work experience in any field plus five years of experience in information technology
• An associate's degree in information technology plus five years of experience in information technology
• A bachelor’s degree plus five years of experience in information technology
• A bachelor’s degree with twenty‑four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology
• A master’s degree plus four years of experience in information technology
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Management Skills – Strong ability to organize and direct oneself and effectively supervise others. Conduct regular performance reviews to assess team member performance and provide recommendations for improvement. Strong ability to influence and manage technical teams and have them perform their jobs effectively, and have them take responsibility for making decisions within their own areas.
• Project Management Skills – Strong ability to manage complex development projects using appropriate project tools to outline risk activities, assigned resources and deadline dates taking into account dependencies and resource availability.
• Infrastructure Strategy – Strong vision and ability to develop and execute a strategic plan that aligns with the TRSL's goals and objectives.
• Data Center Operations - Proven ability to understand and support data center operations, including monitoring, maintenance, and troubleshooting. Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Network and Server Management - Proven ability to manage and support network and server infrastructure, including configuring, monitoring, and troubleshooting.
• Customer Service Skills - Proven ability to provide exceptional customer service, including responding to customer inquiries, resolving issues, and escalating concerns when necessary.
• Help Desk Software - Proven ability to use help desk software, including ticketing systems, to manage and resolve customer issues.
• Team Builder– Ability to encourage and lead by example System and user support teams to collaboratively and successfully work towards given goals and deadlines.
• Coaching and Development– Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. Ability to identify necessary technical and personal skills that need to be built across the technical teams, ability to identify relevant courses and make these available where possible to the relevant staff.
• Technical Aptitude– Ability to comprehend complex technical topics and specialized information. Ability to share this knowledge with own staff, with other IT staff and with Agency staff at the appropriate level as and when necessary.
• Creative– Foster a culture of innovation, continuous learning, and professional growth within the team.
• Communication, Oral & Written– Ability to communicate effectively with others using the spoken word in meetings and in writing clearly and concisely.

Position-Specific Details:

Appointment Type: This vacancy may be filled as a Probation, Promotion, or Detail to Special Duty. Current classified permanent status employees may be required to accept a Probational Appointment.

TRSL will consider candidates eligible for full‑time work/practical training in Curricular Practical Training (CPT) or Optional Practical Training (OPT) student status.

For further information about this vacancy, contact:

Sarah Baldassaro - Human Resources

Teachers' Retirement System of Louisiana

P.O. Box 94123

Baton Rouge, LA 70804

Ph: 225-922-2659

Fax: [phone]

Email: [e-mail]

Additional TRSL Job Postings can be found HERE.

All prospective new hires will be subject to employment eligibility verification via the federal government's E-Verify system.

TRSL is a Substance Abuse and Drug-Free workplace. As an Equal Opportunity Employer, TRSL is committed to a diverse and inclusive workplace, prohibiting discrimination on the basis of any non-merit factor.

TRSL is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.