IT Manager II / IT Manager II - 194212

State of South Carolina; Blythewood (SC); On-site; USD 107,000 - 131,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

South Carolina DMV (SCDMV) is seeking an IT Manager II to lead the server team at our Blythewood headquarters. You will mentor staff, oversee security, and direct Microsoft 365 and Azure services for optimal uptime and reliability.

You will collaborate with IT Infrastructure Director and Security teams, manage incidents, and drive modernization while ensuring adherence to agency procedures and policies.

Qualifications

• Bachelor's degree in IT/CS/IS or related field and experience in telecommunications, data processing and/or information technology.
• Experience substituting a degree on a year-for-year basis may be acceptable.

Responsibilities

• Manages the daily activities of the server team and coordinates server activities with other teams.
• Uses the DMV IT trouble ticket system to manage tickets; mentors, trains, and evaluates server staff via the EPMS process.
• Oversees server infrastructure security and administration within the Shared Services environment.
• Provides technical direction on Microsoft products/services (Azure Cloud, Office 365, Azure AD, Exchange, SCCM, and Virtual Infrastructure).
• Performs performance monitoring, software lifecycle patching, and documentation of system configurations.
• Develops short/long-term modernization plans and budget forecasts for Shared Services.
• Maintains procedures for updating configurations and documentation; supports ISIRT in identifying and resolving security incidents.

Skills

Leadership

Teamwork

Customer service

Communication

Education

Bachelor's degree in IT/CS/IS/related

Tools

Azure Cloud Services

Office 365

Azure AD

SCCM

Windows Server

VMware

Job description

Job Responsibilities

We are seeking someone who is a "cut above" the average IT professional. The ideal candidate is a leader and team player in support of the agency. A strong interest in the field is desired. The role involves working with various departments to support computer systems and peripherals.

Here at the SCDMV we value teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is in the IT / System Shared Services Unit at SCDMV Headquarters in Blythewood, SC.

Responsibilities of the IT Manager II

• Manages the daily activities of the server team and collaborate server activities with other teams.
• Uses the DMV IT trouble ticket system to create, monitor, and close tickets. Responsible for mentoring, training, developing, and evaluating server staff via the EPMS process. Manages all aspects of the server security in coordination with the Security Team, Network Operations, and Desktop Support.
• Supervises the administration, management, and monitoring of the SCDMV server infrastructure within the Shared Services environment.
• Provides technical direction to other server team members regarding Microsoft products/services such as Azure Cloud Services, Office 365, Azure AD, Exchange, DHCP, DNS, SCCM, and Virtual Infrastructure Management.
• Oversees Server infrastructure support by troubleshooting and resolving server problems and advanced level issues affecting client delivery systems in the SCDMV computing and storage Shared Services environment.
• Responsible for performance monitoring, software lifecycle patching and management, monitoring and managing the Shared Services environment, server security, and technical documentation of system configurations.
• Provides IT Infrastructure Director with short/long-term technical modernization, budget forecasts, including review of shared services invoices and its accuracy.
• Continuously provides recommendations for improving the virtual and Shared Services environment and creating a roadmap to enhance the server infrastructure. Ensure proper procedures on updating configurations and documentation.
• Performs other related duties as may be assigned by IT Infrastructure Director.
• As a member of the information security incident response team (ISIRT), utilizes available network and software tools, DMV policies, processes and procedures to detect, identify, troubleshoot, isolate, and correct data/equipment/network related security issues.
• Assists other ISIRT team members and responds to emails. ISIRT team members will ensure the CIO and ISO are informed of all actions performed or needed. Documents incident on the tracking log.

Minimum Requirements

• A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology.
• Relevant experience may substitute for the bachelor's degree on a year-for-year basis.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Knowledge of the principles and techniques of planning, development, support, maintenance, monitoring, and administration of agency servers and cloud services, including Microsoft 365 platform (Exchange, SharePoint, M365 Administration, Azure Active Directory, Teams, lntune, OneDrive, Microsoft Defender, Compliance Center, Security Center, and related applications) and Shared Services infrastructure (Active Directory, Group Policy, DNS, DHCP, file and print services, SCCM, and Windows Server) to ensure maximum efficiency, uptime, and security.
• Effective oral and written communication skills. Team builder.
• Works under the general guidance of the IT Infrastructure Director.
• Employee has general discretion to use own good judgement in accordance with industry best practices and agency procedures.
• Knowledge of agency needs/priorities.
• Ability to manage a team of server engineers, Microsoft 365 Admins, and contractors.
• Must have a valid SC Driver's License.
• May be required to work outside of normal 8:30 am - 5:00 pm.
• Must reside within a 40-mile radius of Blythewood HQ.
• Required to keep state provided cell phone on and nearby at all times.

Preferred Qualifications

Agency Preferred

• Experience preferred in: powershell/batch file scripts, endpoint/server/network security, software and vulnerability management, VMware, vSphere, and Windows Hyper-V administration, and enterprise storage management.

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So what are you waiting for?

Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for challenging and rewarding career!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

This position has a salary of $119,339.00 and is nonnegotiable. Will you accept this salary if offered this position? (Internal Candidates will retain performance retention increases in accordance with the agency pay policy).