IT Manager II

Ross Stores; Dublin (CA); Hybrid; USD 134,000 - 261,000; Full time

Job summary

Ross Stores in Dublin, CA, is seeking an IT Manager II to lead design, deployment, and optimization of batch processing systems. You will partner with BI, IT, and operations to understand needs and deliver critical programs, building strong relationships with business stakeholders to ensure alignment on scope and value.

This role drives continuous improvement, oversees multiple projects and budgets, and serves as the go-to expert on batch technology.

Qualifications

• 8–10 years of IT delivery with progressive responsibility.
• Retail IT experience with batch technology knowledge is preferred.
• Experience with cloud migration or batch orchestration is beneficial.

Responsibilities

• Act as Solution Manager for Batch Systems IT projects, including large initiatives and roadmaps.
• Collaborate with cross-functional teams to gather requirements and drive timelines.
• Stay updated on process automation technologies to drive improvements.
• Ensure project teams are staffed to deliver commitments effectively.
• Identify and resolve issues, risks, and dependencies with stakeholders.
• Lead delivery across multiple projects and coordinate with internal and external staff.
• Bring batch technology expertise into Ross business and IT discussions.

Skills

Batch systems

Retail IT

Cloud migration

Batch orchestration

Leadership

Education

Bachelor's degree in information systems or related field

Tools

BMC

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow<
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

The IT Manager II (Batch Systems Delivery) position is responsible for the design, implementation, and optimization of batch processing systems. It requires strong technical expertise and a deep understanding of batch job scheduling and performance optimization.

This role involves partnering with cross-functional teams, including Business Intelligence, IT, and other operational and strategy teams, to understand the needs and deliver critical programs.

They will build and maintain strong relationships with key business stakeholders to ensure alignment on project scope and requirements. The Manager will oversee the delivery of projects, ensuring high quality, efficient, and scalable batch operations that support business objectives. They will also serve as the primary contact for the business regarding new requests, IT projects, and demand management - developing a clear understanding of targeted outcomes and expected value. This role requires to drive continuous improvement initiatives and enhance system reliability.

ESSENTIAL FUNCTIONS

• Act as Solution Manager for Batch Systems IT projects, including large initiatives; manage portfolio product roadmaps, resource, scope, and timeline commitments
• Collaborate with the cross-functional teams to gather requirements, assess technical feasibility, translate them into a well-architected solution, and drive project timelines.
• Keep up to date with emerging technologies around process automation to drive system improvements and optimizations.
• Ensure that individual project teams are constructed and staffed to deliver commitments effectively
• Drive timely and proactive issue identification, escalation & resolution
• Demonstrated ability to learn and acquire new technologies in the areas of process and workflow automation
• Manage budget, resources, and schedules across multiple projects and internal and system integrator staff. Coordinate with other programs and IT’s horizontal services
• Identify, manage, and communicate issues, risks, and dependencies to project stakeholders and sponsors
• Act as an expert on what is happening in the Batch Technology landscape and bring that expertise into Ross business and IT discussions

COMPETENCIES

• Building Effective Teams
• Developing Talent
• Collaboration
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution
• Manages Conflict
• Business Acumen
• Plans, Aligns & Prioritizes
• Organizational Agility
• Motivating Others
• Decision Quality
• Dealing with Ambiguity
• Integrity & Trust

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• At least 8 to 10 years of experience in IT delivery with progressive responsibility and influence. Experience leading projects that involve cloud migration or business transformation or batch orchestration is preferred.
• At least 5 years of retail IT experience, with specific systems knowledge of batch technology, retail system landscape, retail data, and operations.
• Experience with configuring and operating modern, process and workflow automation solutions such as BMC.
• Conceptual and practical understanding of IT Infrastructure, products, and services, such as application security, network protocols, and other technologies.
• Ability to analyze and creatively solve complex technical problems
• Strong communication skills, both written and verbal, and able to work effectively with VP and above executives
• Ability to work in a group setting and independently. Experience managing teams, including subcontractors and offshore resources.
• Motivated by the desire to make a difference in the business, to work with a highly talented set of peers, and to work on interesting projects
• Leadership skills; able to supervise and inspire team members

Preferred Qualifications:

• Working knowledge of Batch systems, specifically in a Retail context including typical Retail applications, data, and interdependencies. Working knowledge and experience in managing execution and support of batch applications and systems.
• Consulting experience
• Experience with a major retailer

EDUCATION / CERTIFICATIONS

• Undergraduate degree in information systems, business administration, or a related technical discipline. An advanced degree in a similar field is preferred.

PHYSICAL REQUIREMENTS

• Job requires ability to work in an office environment, primarily on a computer
• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc
• Consistent timeliness and regular attendance
• Vision requirements: Ability to see information in print and/or electronically
• Some travel may be required
• This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback
• However, this role can perform duties effectively using a combination of in-office and remote work

SUPERVISORY RESPONSIBILITIES

Lead - IT

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role $134,300.00 to $261,100.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.