Sr Mgr, Store Init&Cont Improv

Ross Stores, Inc.; Dublin (CA); Hybrid; USD 126,000 - 207,000; Full time

Job summary

Ross Stores, Inc. in Dublin, CA, seeks a Senior Manager to optimize store processes and technology, drive ROI initiatives, and lead cross-functional teams with Analysts, Store Planning, Finance and IT.

You will manage projects, develop KPIs, and present to executives, while partnering with field and corporate to reduce payroll spend and improve customer service. The role requires 8+ years retail management experience, strong leadership, and expert Excel/PowerPoint skills; MBA preferred.

Qualifications

• 8+ years of retail management experience with project management and business process ownership in Store Operations (preferred).
• Proven ability to think strategically and assess impact on the business.
• Strong leadership and ability to manage corporate and field resources.
• Advanced computer skills including Excel and PowerPoint—mastery required.

Responsibilities

• Research industry best practices, competitor practices, and technology opportunities to improve efficiency, reduce labor spend, and improve customer wait times.
• Partner with cross-functional teams to implement enhancements and assess impact to payroll, shrink and sales.
• Develop KPIs, feedback questions, and cost/benefit analyses; lead cross-functional teams to results.
• Prepare and present fact-based presentations to executive audiences; gain credibility for recommendations.
• Coordinate and oversee CERs and benefits; partner with Finance to track cash flows for budgeting.

Skills

Retail management

Project management

Data analysis

Leadership

Cross-functional collaboration

Education

Bachelor’s Degree

MBA preferred

Tools

Microsoft Excel

PowerPoint

Microsoft Access

Job description

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

The Senior Manager will test, analyze, and implement efficiency (ROI) and other store technology initiatives. This will include working cross functionally with Ross teams and 3rd party consultants to optimize store processes and technology to reduce payroll spend and improve customer service. The Senior Manager will utilize retail industry knowledge, engineered labor standards, corporate input, and field input to identify productivity and cost saving opportunities and understand how process changes would impact other areas of the store. The Senior Manager will be required to become knowledgeable on existing store technology, processes, and the business model in order to identify gaps and areas of opportunity. The Senior Manager will also be responsible for project management, ROI calculations and significant amounts of data analysis, as well as the implementation of the identified opportunities and strategies. The Senior Manager will be expected to keep a pulse on retail industry trends regarding process efficiencies and technologies, and leverage these where it makes sense in the Ross business model. In addition, the Senior Manager will partner with IT to design end-user interfaces and any ongoing reporting tools (for field or corporate) needed to support the execution and management of initiatives. This position will require the Senior Manager to establish successful partnerships across all facets and levels of the organization and will have significant visibility to Executive level audiences.

Essential Functions

• Research industry best practices, competitor practices, and technology opportunities to improve efficiency, reduce labor spend, and improve customer wait times
• Partner with cross-functional teams comprised of Analysts, Managers and Directors from Store Planning, Store Operations, Strategy, Loss Prevention, Shortage Control, Finance, IT and the Field to implement and test various enhancements and assess impact to payroll, shrink and sales
• Develop Key Performance Indicators, qualitative feedback questions, and cost/benefit analysis and lead cross-functional teams to deliver required results in accordance with corporate expectations and timelines
• Manage analyst(s) supporting projects, responsible for assuring quality of analysis, including assessing analyst’s competency level and confidence for requested tasks to determine the level of direction required to successfully complete tasks on-time
• Prepare and present clear, fact-based presentations to illustrate findings to Executive-level audiences and gain credibility based upon recommendations
• Ensure accurate timelines, deliverables and business updates are incorporated into project plans
• Understand how engineered labor standards work and can calculate throughput of a checkout system based on labor standards and transaction times
• Possess working knowledge of how to model store processes using real world data to assess the potential impact (e.g., transaction times, wait times, queue length, etc.) of enhancements or changes
• Serve as subject matter expert (SME) in Store Operations and a key point of contact for the organization to understand impact of their changes to store processes or technology
• Coordinate and oversee the development of capital expenditure requests (CERs) and benefits to support requests. Partner with Finance to track/project cash flows for monthly/annual budgeting

COMPETENCIES

• Analysis & Judgment
• Ensures Accountability & Execution
• People Management
• Manages Conflict
• Collaboration
• Business Acumen
• Leading by Example
• Plans, Aligns & Prioritizes
• Communicates Effectively
• Organizational Agility

Qualifications & Special Skills Required

• 8+ years of retail management experience that includes project management and business process ownership in Store Operations (preferred)
• Prior consulting experience or productivity management consulting (preferred)
• Strong leadership and project management skills and ability to manage both corporate and field resources
• Proven ability to think strategically and determine the impact of decisions on the business
• Advanced computer skills including Microsoft Access, Word, Excel, and PowerPoint – mastery of Excel and PowerPoint required
• Ability to communicate complex findings clearly and succinctly, both verbally and written, and lead presentations to senior-level Executives
• High comfort level working in ambiguous, rapidly changing environments and ability to manage multiple projects simultaneously
• Ability to successfully influence and drive results through cross-functional partnerships
• Demonstrated ability to manage projects from creation to implementation to maintenance
• Superior analytical skills, both mathematical and problem solving

EDUCATION / CERTIFICATIONS

• Bachelor’s Degree required; MBA preferred

Physical Requirements

• Job requires ability to work in an office environment, primarily on a computer
• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc
• Consistent timeliness and regular attendance
• Vision requirements: Ability to see information in print and/or electronically
• This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback
• However, this role can perform duties effectively using a combination of in-office and remote work

Supervisory Responsibilities

Analyst

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer.

We consider individuals for employment or promotion according to their skills, abilities and experience.

We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce.

Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role $125,800.00 to $206,650.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.