Sr. Director, IT

Ross Stores, Inc.; Fort Mill (SC); Hybrid; USD 190,000 - 260,000; Full time

Job summary

Ross Stores, Inc. in Fort Mill, SC seeks a Senior Director IT (Transportation & WFM) to lead the vision, roadmap, and delivery of supply chain technology across transportation, production planning, and workforce management.

You will manage a cross-functional team of IT leaders and partners, implementing SDLC and DevOps practices to drive measurable business value. This role emphasizes strategic governance, executive collaboration, and a strong focus on uptime, security, and process

Qualifications

• 15+ years of IT experience with at least 10 years leading managers and medium-to-large technology delivery organizations.
• Deep experience delivering strategic, large-scale retail supply chain systems, including DC operations.
• Strong analytical ability, judgment and problem analysis techniques.
• Strong leadership, communication, and cross-functional partnership skills.
• Ability to work with teams geographically distributed across time zones.

Responsibilities

• Define and lead the multi-year technology strategy for retail supply chain capabilities including transportation, production planning, and workforce management.
• Partner with executives to translate goals into scalable, data-driven technology initiatives.
• Oversee end-to-end delivery of supply chain initiatives, ensuring on-time, on-budget execution with high quality.
• Establish and enforce SDLC, DevOps, and agile delivery frameworks.
• Maintain uptime, reliability, and performance of mission critical systems supporting supply chain operations.
• Serve as a key IT partner for retail supply chain leadership and cross-functional teams.

Skills

Strategic leadership

Team leadership

Program management

Vendor management

Cross-functional partnership

Data-driven decision making

Change management

Communication

Foundational IT governance

Agile delivery

Education

Undergraduate degree in information systems or related

Tools

SDLC

DevOps

Enterprise architecture

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

The Senior Director, IT (Transportation & WFM) is a strategic technology leader responsible for driving the vision, roadmap, delivery, and operational excellence of systems supporting an end to end retail supply chain, specific to transportation, production planning and workforce management.

This role oversees a cross-functional team of IT managers, engineers, analysts, architects, and external partners to design, develop, deploy, and support solutions that improve end-to-end supply chain performance. The Senior Director serves as a trusted partner to Supply Chain, IT, and Executive Leadership to ensure technology solutions align with business goals and deliver measurable value.

Essential Functions

Strategic Leadership & Roadmap Development

• Define and help develop the multi-year technology strategy for retail supply chain capabilities including those support transportation, production planning, and workforce management.
• Partner with business executives to translate organizational goals into scalable, data-driven technology initiatives.
• Prioritize investments based on ROI, operational impact, and long term enterprise value

Team & Organizational Leadership

• Lead, mentor, and develop a high-performing team across application development, engineering, and architecture.
• Build a culture focused on system stability, quality delivery, innovation, continuous improvement, and operational discipline.
• Own team capacity planning, vendor relationships, performance management, and project budgets.

Solution Delivery & Program Management

• Oversee end-to-end delivery of supply chain initiatives, ensuring execution excellence ensuring on-time, on-budget execution with high quality.
• Establish and enforce SDLC, DevOps, and agile delivery frameworks.
• Manage large-scale implementations.
• Proven track record and ability to balance desired solution end-state within program constraints and with a pragmatic lens.

Operational Excellence & Support

• Ensure uptime, reliability, and performance of mission critical systems supporting supply chain operations.
• Oversee SLAs, incident management, root-cause analysis, and continuous operational improvements.
• Maintain compliance with IT security, data governance, audit controls, and SOX requirements.

Retail Supply Chain Focus & Business Partnership

• Serve as a key IT technology partner for retail supply chain leadership.
• Facilitate alignment between business functions, IT teams, and external partners.
• Communicate technology impacts, risks, and recommendations to senior leadership and executive committees.
• Translate business needs into scalable technology solutions that improve speed, efficiency, and customer experience.

Innovation & Emerging Technologies

• Identify and champion modern tools and technologies including automation, predictive analytics, AI/ML, and digital twins.
• Lead proof-of-concepts with clear ROI targets, converting successful pilots into enterprise deployments.

COMPETENCIES

• Building Effective Teams
• Developing Talent
• Collaboration
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution
• Manages Conflict
• Business Acumen
• Plans, Aligns & Prioritizes
• Organizational Agility
• Builds Relationships
• Dealing with Ambiguity

Qualifications & Special Skills Required

• 15+ years of IT experience with at least 10 years leading managers and medium-to-large technology delivery organizations.
• Deep experience and demonstrated success delivering strategic, large-scale retail supply chain systems, including those supporting DC operations.
• Strong analytical ability, judgment and problem analysis techniques.
• Strong leadership, communication, and cross-functional partnership skills.
• Ability to work with teams that are geographically distributed and work across different time zones.

EDUCATION / CERTIFICATIONS

• Undergraduate degree in information systems, computer science, or a related technical discipline preferred.

Physical Requirements

Job requires ability to work in an office environment, primarily on a computer

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc

Consistent timeliness and regular attendance

Vision requirements: Ability to see information in print and/or electronically

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback

However, this role can perform duties effectively using a combination of in-office and remote work

Supervisory Responsibilities

Sr Manager(s) IT

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.