IT Manager I / 61015732

State-of-South-Carolina; South Carolina; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Vacation leave 15 days/year

Sick leave 15 days/year

Paid holidays 13 per year

Parental leave

Job summary

South Carolina Department of Social Services is seeking an IT Manager I to lead Server and Cloud Services Administration, including the Microsoft 365 platform and on-premises infrastructure. The role focuses on uptime, security, and strategic IT modernization to support the agency’s mission.

The position requires a Bachelor's degree or higher and experience in IT, telecommunications, data processing, or related fields. Valid driver's license and field work readiness are expected.

Qualifications

• Bachelor's degree or higher in a related field or equivalent experience.
• Experience leading IT operations and cloud and on-premises infrastructure.
• Strong understanding of security, compliance, and IT governance.

Responsibilities

• Lead Server and Cloud Services Administration for agency IT, ensuring uptime and security.
• Coordinate with executive leadership to implement strategic IT solutions.
• Oversee identity management, hybrid integration, and Microsoft licensing.
• Collaborate with security teams to enforce security policies and procedures.
• Monitor, report on project progress, and manage service catalogs.

Skills

Leadership

Strategic planning

Team coordination

Vendor management

Education

Bachelor's degree or higher

Tools

Microsoft 365

Azure

Entra ID

MS MECM

Active Directory

Job description

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The IT Manager I manage the Server and Cloud Services Administration staff and direct activities of information technology professionals in the planning, development, support, maintenance, monitoring, and administration of agency servers and cloud services, including the full Microsoft 365 platform (Exchange, SharePoint, M365 Administration, Power Platform, Azure Active Directory, Teams, lntune, OneDrive, Microsoft Defender, Compliance Center, Security Center, and related applications) and on-premises infrastructure (Active Directory, Group Policy, DNS, DHCP, file and print services, SCOM, SCCM, and Windows Server) to ensure maximum efficiency, uptime, and security. Coordinate with peers and executive leadership to develop and implement strategic solutions, providing secure and stable services for the deployment of the agency's applications and services, while overseeing identity synchronization, single sign-on, hybrid integration, and modernization efforts to enhance scalability, data protection, and operational resilience.
• Serve as the primary agency contact with the SC Dept of Administration, PMO, and Division of Technology's hosted services teams to monitor and collaborate to ensure that the Agency's hosted environment, servers, and services are maintained, configured, updated, and monitored, and that all procedures and processes will properly secure data, applications, and communications conforming specifically to Agency and DTO standards, policies, and procedures and comply with State and Federal requirements. Evaluate and recommend resource configurations to provide a stable environment and control cost.
• Manage personnel in the administration and security of the Agency's 2411/365 delivery of server infrastructure and cloud hosted services, to include oversight and management of the Agency's virtual servers deployed to support Agency applications and MS365 services and solutions. Responsible for the management and planning of the Agency's Microsoft Cloud tenant and hosted solutions, and associated Microsoft licensing. This includes the planning, deployment, maintenance, monitoring, and updates for Microsoft Active Directory Services and Entra ID, MS365, MS MECM, and monitoring and verification of data storage, backups and disaster recovery solutions and services.
• Partner with the Agency Chief Information Security Officer and security team to ensure appropriate security protocol and policies are implemented and followed.
• Evaluate the business needs of the agency and recommends solutions. Assess project progress and is held accountable for results. Direct the preparation of project reports for customers. Maintain service catalog associated with supporting collaborative services.
• To ensure that personal identifying information (PII) is properly used, access, gathered, shared, and disposed. To protect the agency networks and applications by safeguarding systems, equipment, and data.
• Perform other duties as directed.

A Bachelor's Degree or higher in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology. Relevant experience may substitute for the Bachelor's Degree on a year-for-year basis.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION:Technology Services / Richland County