IT Manager

Lake Superior Community Health Center

Duluth (MN)

On-site

USD 90,000 - 120,000

Full time

6 days ago

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Benefits offered by this job

Health plan

Retirement plan

Life Insurance

Paid Time Off

Family Leave

Disability insurance

Training & Development

Job summary

Lake Superior Community Health Center is seeking an IT Manager to oversee the implementation, monitoring, and maintenance of IT systems to support staff caring for patients. You will supervise desktop and network operations across four clinic locations and coordinate with vendors to ensure service continuity.

The role includes asset inventory, procurement, policy development, and project planning with management. Excellent problem-solving and communication skills are essential.

Qualifications

Bachelor's degree or minimum of three years relevant experience and/or training; or equivalent combination of education and experience.
Knowledge of Electronic Health and Dental Records and UDS Reporting Database software; Spreadsheet software and Word Processing software; Familiarity with AD, 365, Group Policy creation and Azure.

Responsibilities

Perform daily Help Desk functions and coordinate with network hosting vendor to identify and resolve issues locally.
Provide technical support for internal clients and staff via phone, email, or live demonstrations.
Assist network hosting vendor in troubleshooting downtime system issues with business applications.
Install, configure, and support wired/wireless network routers, switches, and battery backups.
Install, configure, and support Windows desktops, laptops and related hardware (tablets, scanners, copiers, hotspots, cell devices).
Manage data closets, patching facilities, and drops for four clinic locations.
Provide vendor support and facilitate issue resolution when onsite support is required.
Maintain accurate inventory of IT assets with management; procure IT related products.

Skills

Active Directory

Office 365

Group Policy

Network troubleshooting

Windows hardware

Network administration

Education

Bachelor's degree

Tools

Azure

Microsoft 365

Phone systems

Job description

An Information Technology Manager applies technical expertise to the implementation, monitoring, and maintenance of IT systems to support LSCHC staff in caring for patients. IT Managers typically focus on a specific computer network, database, and or systems administration functions.

The IT Managerwill perform duties necessary to support LSCHC’s information systems including desktop support, hardware support, phone system support, vendor support and network support at the four LSCHC locations for 100+ employees. IT Manager leads team projects and company initiatives.

Primary Responsibilities:

Perform daily Help Desk functions. Work in coordination with network hosting vendor to identify and resolve issues locally.
Provide technical support for internal clients and staff via phone, email, or live demonstration.
Assist network hosting vendor in troubleshooting downtime system issues with business applications.
Install, configure, and support wired network routers, wireless network routers, switches, battery backups.
Install, configure, and support Windows desktops, laptops and related hardware including but not limited to tablets, scanners, copiers, hot spot devices, and cellular devices.
Manage data closets, patching facilities, and drops for 4 clinic locations.
Provide vendor support and facilitate issue resolution when onsite support is required.
Work in coordination with CEO to keep an accurate and up to date inventory of IT assets.
Procure all IT related products (i.e., desktops, laptops and peripherals).
Develop and maintain IT policies and procedures
Coordinate technology installations, upgrades and maintenance.
Create new employee accounts in AD and 365
Develop project plans, goals, and budgets for IT projects.
Plan for future IT needs with management and vendors.
Recommend, schedule and perform hardware improvements, upgrades, patches, reconfigurations and/or purchases.
Evaluate technology risk.
Physical presence at the workplace(s) is an essential function of the job.

Secondary Responsibilities:

Supervision Received:

Supervision Provided:

Infection Control and Safety Program Responsibility:

Typical Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

To perform this job successfully, an individual should have knowledge of Electronic Health and Dental Records and UDS Reporting Database software; Spreadsheet software and Word Processing software. Familiarity with AD, 365, Group Policy creation and Azzure

Experience:

Bachelor's degree (B. A.) from a four-year college or university; or a minimum of three years relevant experience and/or training; or equivalent combination of education and experience.