IT Manager - Guidewire PolicyCenter

Frankenmuth Insurance Company; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Frankenmuth Insurance Company is seeking an experienced IT Manager to lead technology delivery and operations for our Commercial Lines organization, with a focus on Guidewire PolicyCenter in a cloud-based environment.

In this role, you will supervise application development, project management, and IT staff, aligning delivery with business goals while driving efficiency, compliance, and an exceptional customer experience. Experience with Guidewire, cloud platforms, Agile, and DevOps is essential.

Qualifications

• Bachelor’s degree in IT, Business, or related field.
• 5+ years of experience managing IT teams.
• Strong SDLC delivery experience (Agile, Waterfall, Hybrid).

Responsibilities

• Lead Guidewire PolicyCenter applications and related development.
• Oversee requirements, design, testing, and production support for PolicyCenter.
• Ensure change control and testing for IT applications.
• Manage production support and system integrity.
• Oversee project management activities for Guidewire PolicyCenter.
• Allocate resources effectively and prioritize work.

Skills

Leadership

Stakeholder management

Agile methodologies

SDLC

Education

Bachelor’s degree in IT/Business

Tools

Jira

Job description

Posted Tuesday, August 11, 2026 at 4:00 AM

We are seeking an experienced IT Manager to lead the technology delivery and operations supporting our Commercial Lines organization, with a strong focus on Guidewire PolicyCenter in a cloud-based environment. This role is responsible for aligning IT delivery with business objectives and ensuring technology solutions drive organizational success. This leader will partner closely with Commercial Lines business leaders to deliver technology products and enhancements that drive efficiency, compliance, and deliver an exceptional customer experience. The ideal candidate brings Guidewire experience, strong leadership skills, proven innovation, and technical acumen, along with a solid understanding of insurance processes, cloud platforms, agile, and DevOps practices to ensure secure, scalable, and reliable technology solutions.

Under limited supervision and with significant independent judgment, coordinates and supervises the activities of application development, project management, and employee administration in information technology, by performing the following duties:

Key Responsibilities:

• Manage the Guidewire PolicyCenter application and related development functions.
• Oversee the evaluation, analyzing and technical design of enhancements and improvements for various systems, making recommendations to existing architecture or new systems
• Oversees requirements, configuration, quality assurance, and production support for Guidewire PolicyCenter
• Manage production support and quality control by ensuring system integrity for assigned IT applications and/or software
• Ensure appropriate change management controls and adequate testing is conducted for assigned IT applications and/or software
• Oversee the execution of project management activities related to Guidewire PolicyCenter
• Demonstrate technical acumen for assigned system
• Ensure effective allocation of all resources

Manage and prioritize project work and ensure alignment exists with goals and strategies.

Manage employee development, administration, and performance expectations for Guidewire PolicyCenter staff.

• Establish and communicate goals, priorities, and performance expectations for staff
• Develop and implement operational plans, standards, and procedures specific to Guidewire application management
• Train, coach, and mentor staff on PolicyCenter standards & best practices
• Recommend employment actions, including hiring, corrective action, promotions, compensation changes, and terminations, in accordance with organizational policy

Required Qualifications

• Bachelor’s degree in Information Technology, Business, or a related field (or equivalent experience)
• 5+ years of experience managing IT teams
• Strong understanding of SDLC delivery methodologies (Agile, Waterfall, Hybrid)
• Proven ability to manage multiple initiatives with competing priorities
• Excellent communication, facilitation, and stakeholder management skills

Preferred Qualifications

• IT leadership certification or similar project management certification
• Experience leading teams in the adoption of Agile and DevOps practices
• Familiarity with work management tools (e.g. Jira)
• Experience with Guidewire Policy Center
• Experience in Commercial Lines processes/products
• Strategic thinking and execution
• Change leadership and influence
• Process design and continuous improvement
• Risk and dependency management
• Results-driven and detail-oriented mindset

A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.