IT Manager - Client Support

Fitzii; Washington (District of Columbia); Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Parental leave

Medical

Dental

Short-term disability

Long-term disability

Robust 401K program

Job summary

Global Impact is seeking an IT Manager to oversee day-to-day IT operations, covering systems, networks, and applications with a strong emphasis on security and compliance.

The role drives client onboarding, MSP collaboration, Windows/Mac hardware lifecycle, and SLA-backed service delivery, while enabling cross-functional project execution. This full-time hybrid position is based in Washington, DC, offering a competitive salary and comprehensive benefits.

Qualifications

• Bachelor’s degree or equivalent in information systems or related field.
• 5–7 years IT experience with 2 years in design and administration of systems/networks.
• Advanced knowledge of cloud platforms (Microsoft 365, Azure, AWS).
• Project Management certifications preferred (CCNA, Security+, Azure Administrator, etc.).

Responsibilities

• Oversee day-to-day IT operations for Global Impact clients, IT systems, networks, and applications.
• Lead onboarding, implementation, training, and go-live for new clients.
• Maintain IT infrastructure and SaaS environments with strong security controls and disaster recovery.
• Ensure availability, integrity, and security of IT systems to minimize downtime.
• Conduct IT & Security audits and prepare assessment reports for Global Impact clients.
• Collaborate in planning, design, and execution of IT initiatives and projects.
• Oversee the IT helpdesk and provide high-quality support for all employees.
• Manage lifecycle of Windows and Mac hardware, including provisioning and decommissioning.
• Partner with MSP to meet SLAs and ensure timely ticket resolution.
• Develop and implement IT and cybersecurity policies and standards.
• Maintain IT documentation and system configurations.

Skills

IT management

Project management

Cloud computing

Security audits

Windows/Mac administration

Education

Bachelor's degree in information systems, Computer Science, Systems/Network Engineering, or related field

Equivalent combination of experience and education

Tools

Microsoft 365

Azure

AWS

CCNA

Security+

Cisco

Job description

As the IT Manager, you will be responsible for overseeing and managing the day-to-day operations of Global Impact ’ s Clients, IT systems, networks, and applications. This role involves managing the deployment, maintenance, and improvement of technology systems that support business objectives , ensuring compliance with security standards.

We are seeking a candidate who demonstrates the ability to:

Manageall phases of new client onboarding, including kickoff and alignment, implementation and configuration, user training, and go-live execution.

ManageIT infrastructure and SaaS application environments to ensure reliable operations, strong security controls, and effective backup and disaster recovery capabilities.

Ensure the availability, integrity, and security of IT systems and infrastructure to minimize downtime and optimize performance.

Conduct IT & Security auditsandprepare assessment reportsforGlobal Impact clients.

Collaborate in the planning, design, and execution of IT initiatives and projects, ensuring delivery within scope, timeline, and budget.

Overseethe IT helpdesk function, ensuring timely , efficient, and high-quality technical support for all employees.

Manageand supportthe lifecycle of both Windows and Mac hardware, including provisioning, configuration, maintenance, and decommissioning.

Partner with the Managed Service Provider (MSP) to ensure Service Level Agreements (SLAs) are met, with a focus on customer satisfaction and timely ticket resolution.

Develop and implement operational processes and procedures to enhance efficiency and service delivery.

Collaborate with cross- functional teams to improve and streamline client onboarding processes.

Develop and maintain IT and cybersecurity policies, procedures, and standards for Global Impact clients.

Ensure that all hardware and software assets are current, properly configured, and operating efficiently.

Maintain accurate and up-to-date IT documentation, including system configurations, processes, and procedures.

Qualifying for this role means you have a bachelor ’ s degree in information systems, Computer Science, Systems/Network Engineering, or related field or equivalent combination of experience and education (multiple certifications in lieu of degree). Experience as IT Manager/IT Operations Manager /IT Project Manager and advanced knowledge and experience with cloud computing platforms (Microsoft 365, Azure, AWS). 5-7 years in the IT field with 2 years providing systems/network design & administration, focusing on Windows server architecture, network device configuration, and cloud services. Project Management,Microsoft and Cisco, or other industry certifications (CCNA, Security+, Azure Administrator, etc.)

About Global Impact

Global Impact serves as a trusted philanthropy advisor, intermediary, and nonprofit partner for greater giving. We offer advisory and infrastructure services that drive strategic philanthropy forour nonprofit, public, and private sector clients. With70years of experience, we have raised more than $3 billion with our partners for global causes. Global Impact is part of Global Impact Ventures , a family of mission-driven organizations that serve all of philanthropy for a better world.

Working at Global Impact

Candidates must be eligible to work in the United States for more than one year.Visa sponsorship is not available.This is a full-time, hybrid position that requires 1-2 days or more in our Washington, DC HQ.

At Global Impact, we passionately celebrate our culture, values, and community. We are committed to cultivating and nurturing a workplace for all. Global Impact encourages ALL interested candidates to apply for this position.

The salary range is $ 95, 000 - $1 1 0 ,000.depending on the experience you have. On top of the competitive salary that we are offering, you ’ ll receive 16 paid holidays and 25 paid days off.

• parental leave
• medical
• dental
• short-term
• long-term disability
• robust 401K program