IT Manager

24-Hour HR Process Outsourcing, Inc.; San Diego (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading HR outsourcing firm is seeking an IT Program Manager in San Diego. The candidate will focus on IT strategy, operational activities, and serve as a customer liaison. Qualifications include a Bachelor's degree with 10 years of experience in IT delivery, proven technology leadership, and excellent communication skills. This dynamic role involves collaboration with business teams to enhance IT service delivery and execution of strategic technology projects.

Qualifications

• 10 years of relevant experience in Information Technology delivery and support.
• Proven experience in managing or supporting senior-level technology programs.
• Ability to provide strategic direction and business case analysis.

Responsibilities

• IT strategy and operational activities including project execution.
• Coordinate with business leadership to identify and implement IT solutions.
• Monitor customer satisfaction with IT service delivery.

Skills

Customer-focused

Technology leadership

Excellent communication skills

Strategic direction

Program execution

Conflict resolution

Education

Bachelor’s degree

Master’s degree

Job description

Overview

Established in 2008, 24HRPO has been providing world class offshore recruitment and back office human resource services to our clients in the US predominantly in the IT and Healthcare industry. Our founders are seasoned business frontrunners with business process outsourcing backgrounds and proven track record in the finance and IT field. Our leaders are pioneers in the Philippine RPO scene catering to US-based clients and play an integral role in supporting our recruiters ensuring the success of each campaign. As pioneers in the Phillipine RPO business, we invest on our talents harnessing cum laude graduates from top universities and seasoned recruiters having 5+ years of experience in offshore staffing. 24HRPO focuses not only on cost savings, but more importantly we work on making our partners generate more revenue by allowing them to cover more Job Orders, more clients and more placements. We invest in building long term business relationships with a high flexible engagement model.

Job Description

Responsibilities will include but are not limited to:

• IT strategy and operational activities including service delivery, technical requirements gathering, build versus buy analysis, infrastructure solutions and project execution
• Maximize alignment of site IT services with the ES operating model, strategies, and investments.
• Coordinate with division business leadership, homeroom managers, and end user groups to identify, plan, implement, and sustain IT Solutions to meet division and sector strategic and tactical objectives.
• Act as the ES IT Solutions ambassador to business leadership, functional organizations, and end-customers (users).
• Coordinate user testing and acceptance of IT initiatives, pre-production and support user training, and on-going customer feedback.
• Monitor customer satisfaction with IT service delivery and engage ES IT Solutions resources to assist as required to meet and exceed ES service level objectives.
• Identify systemic technical and service delivery challenges affecting the customer and then coordinate solutions with ES functional representatives; engage constructively to identify solutions.
• Develop and present annual IT project and budgets to support a LRSP IT planning.
• Leadership, peer engagement, and highly effective collaboration across the AS CIO PMO supporting both localized AS sector and ES enterprise initiatives and projects

Qualifications

Basic Qualifications:

• Bachelor’s degree and 10 years of relevant experience in Information Technology delivery and support; 8 years with a Master’s degree.
• The qualified candidate must be customer-focused with proven technology leadership skills and excellent communication skills.
• The qualified candidate must have the ability to provide strategic direction and business case analysis regarding our IT products, processes, applications, and technology.
• Proven experience in managing or supporting at a senior level technology programs, budgets and schedules.

Preferred Qualifications:

• Prior experience in:
• Program Management or lead role supporting external facing information technology business
• Developing proposals and project SOWs for external bid and competitive differentiation.
• Program/customer communication and collaboration, energy, self-motivation, and innovative ideas in support of goals and objectives
• Program execution and services delivery; disciplined solution, services, or products development; communication; task assessment; managing within budget; and as a leader that builds strong, technically talented, motivated & committed teams
• IT development; infrastructure engineering; O&M; and migration of technology services into a multi-cloud environment
• IT governance, processes, and automation to provide visibility into the implementation of the Enterprise systems including ability to assess status, progress, and identify conflicts, issues and
• Risk and opportunity assessment and development of technology investment business case
• Conflict resolution and schedule/project prioritization

Additional Information

Looking for a dynamic, innovative leader to be the IT Program Manager in the AS –PMO, provide overall technology thought leadership, strategy and IT management while serving as a customer liaison between Enterprise Services (ES) IT Solutions CIO PMO.