IT Manager

MOHR Talent; Marlborough (MA); Hybrid; USD 117,000 - 143,000; Full time

Job summary

MOHR Talent in Marlborough, MA is seeking an IT Manager to lead IT operations across multiple locations. The role focuses on infrastructure, security, and end-user support, ensuring reliable systems and minimal downtime in a fast-paced retail environment.

The successful candidate will manage networks, cloud services, cybersecurity measures, and deployments for new stores, while mentoring staff and coordinating with vendors and leadership to drive continuous improvement.

Qualifications

• 5–10 years of progressive experience in IT support, infrastructure, systems administration, or related IT functions.
• Deep understanding of TCP/IP, DNS, DHCP, VPNs, VLANs, firewalls, and wireless networking.
• Hands-on experience with firewall technologies and endpoint protection, backup, and security tooling.
• Experience supporting multi-location operations and coordinating deployments.

Responsibilities

• Design, configure, and maintain servers, LANs/WANs, VPNs, wireless, switches, routers, and firewalls.
• Implement security policies, patch systems, monitor for unauthorized access; manage backups and DR.
• Oversee security camera hardware installations across locations and centralize management.
• Plan and execute IT projects end-to-end: cloud migrations, upgrades, store openings.
• Administer cloud platforms and identity management: M365, Google Workspace, Azure AD/Entra, Okta.
• Provide end-user IT support for corporate employees and service centers; troubleshoot issues.

Skills

Troubleshooting

Communication

Multitasking

Organizational skills

Customer service

Vendor coordination

Travel readiness

Tools

Fortinet

SonicWall

Cisco Meraki

Microsoft 365

Windows Server

MDM (Intune/Jamf)

NinjaOne / Datto

Okta

Azure AD/Entra ID

Job description

Location:Marlborough, MA
Compensation: $130,000
Work Arrangement: Primarily office-based with remote and occasional on-site support across multiple business locations

Position Summary

IT Manager

Location:Marlborough, MA
Compensation: $130,000
Work Arrangement: Primarily office-based with remote and occasional on-site support across multiple business locations

Position Summary

A leading multi-location automotive service organization is seeking a dependable, highly motivated, and technically skilled IT Manager to build, manage, and optimize internal IT operations and systems while providing day-to-day technology support across a growing network of service centers and corporate offices.

This position is responsible for managing hardware and software investments and ensuring employees have the technology, equipment, connectivity, and technical assistance necessary to operate efficiently.

The ideal candidate is a hands-on problem solver who thrives in a fast-paced, multi-location environment, takes ownership of technical issues, and understands the importance of minimizing technology-related disruptions to business operations.

Key Responsibilities1. Infrastructure, Network & Systems Management

• Design, configure, and maintain local and virtual servers, local area networks (LANs), wide area networks (WANs), VPNs, wireless systems, switches, routers, and firewalls.

• Implement and enforce security policies, manage firewalls, patch systems, and monitor for unauthorized access.

• Manage backup programs, including testing data recovery and restoration procedures.

• Oversee security camera hardware installations using enterprise-grade networking and IT equipment, including routers, switches, wireless access points, and Ubiquiti security camera systems managed through a centralized platform.

• Plan and execute IT projects end-to-end, including cloud migrations, system upgrades, office expansions, and software rollouts.

• Administer cloud platforms and identity management systems, including Microsoft 365, Google Workspace, Azure AD/Entra ID, Active Directory, OneDrive, and Okta.

• Implement cybersecurity and data protection measures, including endpoint protection, patch management, multifactor authentication (MFA), AI-related security protections, and automated backup and disaster recovery solutions.

Key Responsibilities2. IT Support & Service Center Operations

• Serve as the primary IT contact and escalation resource for corporate employees and service center personnel.

• Diagnose and resolve hardware, software, operating system, network, connectivity, printer, tablet, and other technology issues.

• Troubleshoot point-of-sale (POS) systems and business applications, coordinating with approved vendors as necessary.

• Prioritize incidents that affect customer service, transaction processing, or a service center's ability to operate.

• Provide remote and on-site technical support, including password resets, access assistance, and general technology guidance.

• Identify opportunities to improve employee productivity and reduce recurring support issues through better systems, processes, and technology solutions.

Key Responsibilities3. Employee Technology Lifecycle & Access Management

• Coordinate technology onboarding to ensure employees have the necessary computers, laptops, tablets, mobile devices, email accounts, software, and system access.

• Configure user accounts, permissions, MFA, and devices in accordance with company security policies.

• Provide basic employee training on company technology, software applications, and IT procedures.

• Manage employee offboarding by disabling accounts and access, recovering company equipment, and protecting company data.

• Maintain accurate records of user accounts, assigned equipment, and technology assets.

Key Responsibilities4. Store Technology, Equipment & New Location Deployment

• Manage the installation, configuration, maintenance, troubleshooting, and replacement of IT equipment across service centers and corporate offices.

• Coordinate technology deployment, connectivity testing, and operational readiness for new store openings, remodels, relocations, and upgrades.

• Collaborate with store leadership, contractors, service providers, and approved vendors to complete installations and resolve technical issues.

• Maintain an inventory of company-owned IT assets, spare devices, and replacement hardware.

• Evaluate aging or unreliable equipment and recommend repairs, replacements, and technology upgrades to minimize downtime and improve security, data storage, and video storage capabilities.

Key Responsibilities5. Internet, Telecommunications & Vendor Management

• Coordinate internet, telephone, and telecommunications services across all company locations.

• Troubleshoot service outages and connectivity interruptions, working with internet service providers and telecommunications vendors to restore operations.

• Manage service activation, installation, relocation, upgrades, and cancellation as business needs change.

• Maintain accurate records of service providers, account information, circuits, equipment, contracts, and technical support contacts.

• Monitor recurring service problems, evaluate vendor performance, and implement long-term solutions to improve reliability.

Key Responsibilities6. IT Project Management, Procurement & Continuous Improvement

• Plan and execute IT projects from initial assessment and budgeting through implementation, testing, documentation, and ongoing support.

• Lead system upgrades, cloud migrations, office expansions, technology rollouts, and infrastructure improvements.

• Evaluate technology requirements and recommend hardware, software, services, and security solutions that support business growth while protecting company data.

• Manage IT purchasing, equipment replacement planning, and technology investments in coordination with leadership.

• Develop and maintain IT procedures, technical documentation, asset records, and support processes.

• Balance strategic project initiatives with day-to-day technical support responsibilities while minimizing disruptions to business operations.

Required Qualifications

• 5–10 years of progressive experience in IT support, infrastructure, systems administration, or related IT functions.

• Proven track record of independently managing end-to-end IT projects without significant reliance on external resources.

• Deep understanding of TCP/IP, DNS, DHCP, VPNs, VLANs, firewalls, and wireless networking.

• Hands‑on experience with firewall technologies such as Fortinet, SonicWall, or Cisco Meraki.

• Advanced administrative expertise in Microsoft 365 and Windows Server environments.

• Experience with mobile device management (MDM) and remote monitoring and management (RMM) tools, such as Microsoft Intune, Jamf, NinjaOne, or Datto.

• Hands‑on experience configuring firewalls, antivirus/antimalware solutions, spam filtering, and automated cloud/on‑premises backup systems.

• Experience supporting employees and technology infrastructure across multiple business locations, both remotely and in person.

• Strong organizational and multitasking skills, with the ability to manage multiple technical support requests and projects simultaneously.

• Excellent communication, troubleshooting, and customer service skills, including the ability to explain technical issues to nontechnical employees.

• Valid driver's license and willingness to travel to company locations when necessary.

Preferred Qualifications

• Previous IT support experience in multi‑unit retail, automotive services, restaurants, or other multi‑location business environments.

• Experience supporting point-of-sale (POS) systems or location‑based operational technology.

• Familiarity with business phone systems, Voice over Internet Protocol (VoIP), and internet service provider coordination.

• Experience managing employee accounts, equipment inventories, and IT support ticketing systems.

• Experience supporting new business locations or coordinating technology installations and deployments.

• CompTIA A+, Network+, or comparable technical certifications.

Work Environment & Expectations

This position supports a multi-location retail service organization where technology reliability is essential to daily business operations.

The IT Manager will work primarily from the corporate office while providing remote and occasional on‑site support to service centers. Travel may be required for equipment installations, technical troubleshooting, new location openings, and other operational needs.

Flexibility may be necessary to respond to urgent technology issues outside standard business hours when critical operations are affected.

Ideal Candidate Profile

The ideal candidate is a hands‑on IT professional with a strong combination of infrastructure management, network administration, cybersecurity, and end‑user technical support experience.

This individual should be comfortable taking full ownership of an organization's IT environment, troubleshooting complex technical issues independently, managing vendors, and supporting multiple locations.

Success in this position requires someone who can operate strategically while remaining actively involved in day-to-day IT operations, ensuring reliable technology systems and minimal business disruption.

MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at [e-mail]