IT Manager

Mondi plc; Jackson (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

Mondi is seeking an IT Manager – End User Experience to lead end-user technology support across the Americas. You will ensure a secure, efficient environment by managing devices, workplace tech, and strategic IT initiatives, partnering with Mondi Group IT and vendors.

Ideal candidates have 5–10+ years IT leadership, strong Windows/networking/cybersecurity, and experience in industrial settings. This role focuses on delivering reliable EUX services for office and manufacturing environments.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5–10+ years IT experience with progression into leadership or people management.
• Strong knowledge of Windows, networking, cybersecurity, and virtualization.
• Experience with IT service management frameworks and tools, including ITIL and ServiceNow.
• Solid project management skills and ability to deliver technology initiatives.

Responsibilities

• Lead End User Experience function across the Americas region.
• Coordinate IT support, devices, and workplace technologies.
• Ensure cybersecurity policy compliance and device hardening standards.
• Manage imaging, lifecycle, and procurement of end-user equipment.
• Drive EUX projects, technology implementations, and upgrades.
• Oversee vendors, asset management, and inventory control.
• Support manufacturing ops with shopfloor workstation reliability.
• Oversee service delivery and escalation processes.
• Drive continuous improvement to enhance performance and user experience.

Skills

End User Experience

Windows OS

Networking

Cybersecurity

Virtualization

ITIL

ServiceNow

Project management

Leadership

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

Job description

About Mondi

At Mondi, we offer packaging and paper solutions designed to support a circular economy. We've grown from a single paper mill to a global leader in sustainable packaging and paper, with our 24,000 employees working across 100+ production sites in more than 30 countries.

We combine strong industrial heritage with a continuous drive to innovate and create products that help our customers make more sustainable choices every day.

About the Role

The IT Manager – End User Experience is responsible for leading end-user technology support and services across the Americas region. This role ensures a secure, efficient, and reliable technology environment by managing user support operations, workplace technologies, end-user devices, and strategic IT initiatives. The position partners closely with Mondi Group IT, business stakeholders, and external vendors to deliver a seamless technology experience that enables operational excellence across office and manufacturing environments.

Your Mission

• Lead and manage the End User Experience (EUX) function, providing support to users across the Americas region.
• Coordinate with Mondi Group IT to administer and support end-user devices and workplace technologies.
• Ensure compliance with cybersecurity policies, auditing requirements, and device hardening standards.
• Manage hardware imaging processes and oversee the lifecycle management of end-user equipment.
• Lead EUX-related projects, technology implementations, and system upgrades.
• Partner with approved vendors for procurement, asset management, and inventory control of hardware and software.
• Support manufacturing operations by ensuring reliable performance of shopfloor workstations and related technologies.
• Oversee service delivery and technical support escalation processes to maintain high levels of user satisfaction.
• Drive continuous improvement initiatives that enhance technology performance, security, and user experience.

Your Profile

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5–10+ years of progressive IT experience, including leadership or people management responsibilities.
• Strong technical knowledge of Windows operating systems, networking, cybersecurity, and virtualization technologies.
• Experience with IT service management frameworks and tools, including ITIL and ServiceNow.
• Solid understanding of project management principles and successful delivery of technology initiatives.
• Excellent leadership, communication, and problem-solving skills with the ability to influence and collaborate across functions.
• Experience supporting manufacturing or industrial environments is preferred.
• Professional certifications such as ITIL, PMP, AWS, Microsoft Azure, Cisco (CCNA/CCNP), or CompTIA Security+ are preferred.

Why join Mondi?

At Mondi, you’ll be part of a global team shaping the future of sustainable packaging and paper. We combine innovation, responsibility and collaboration to create solutions that make a positive impact on the world.

We believe our strength comes from the diversity of our people. We are committed to creating an inclusive workplace where everyone feels respected, valued and empowered to contribute. We welcome talent from all backgrounds and encourage you to apply, even if you don’t meet every single requirement.

Join us and grow your career in a company where your ideas matter, your development is supported, and your contribution helps us create a better tomorrow.

Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities.