IT Manager

Corinthcoke; Corinth, Northern (MS, KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Corinthcoke is seeking an IT Manager to lead daily IT operations, ensure secure and efficient technology services, and partner with business leaders to align IT solutions with company goals.

You will manage IT staff, oversee infrastructure, and drive improvements across hardware, software, and security. A strong background in cloud, mobile, VoIP, and networking is essential.

Qualifications

• Bachelor's degree in IT-related field with 3+ years IT experience.
• Experience with Microsoft Azure Active Directory and Microsoft 365 environments.
• Windows 10/11 and Mobile Device Management software proficiency.
• Cloud services experience.
• Experience with iOS & Android platforms.
• Knowledge of VoIP and wireless access points.
• Strong networking, server, endpoint, and security support awareness.
• Excellent written and verbal communication; ability to collaborate cross-functionally.

Responsibilities

• Lead, coach, and support IT team members across help desk, infrastructure, and field tech.
• Oversee daily IT operations, ticket prioritization, escalations, and service levels.
• Manage hardware inventory and lifecycle for desktops, servers, routers, copiers, printers, and handheld devices.
• Administer end-user devices and software configurations.
• Diagnose and resolve complex IT issues and document resolutions.
• Monitor network performance, security risks, and apply improvements.
• Develop and enforce IT procedures, standards, and asset controls.
• Maintain professional, responsive IT culture with internal customers.

Skills

Customer focus

Communication skills

Leadership

Cross-functional collaboration

Problem solving

Prioritization

Education

Bachelor's degree in IT or related field

Tools

Azure AD / Microsoft 365

Windows 10/11 & MDM

Cloud services

Mobile platforms iOS/Android

VoIP

Wireless access points

Networking & security basics

Job description

Overview/Function:

The IT Manager is responsible for leading daily information technology operations and ensuring reliable, secure, and efficient technology services across the organization. This hands-on leadership role provides direction to IT staff, manages departmental priorities and projects, supports end-users, oversees systems and network performance, and partners with business leaders to align technology solutions with company needs.

Major Responsibilities:

• Lead, coach, and support IT team members responsible for help desk, infrastructure, and field technology support.
• Manage daily IT operations, ticket prioritization, escalations, service levels, and timely resolution of user issues.
• Oversee updating, maintenance, lifecycle planning, and inventory for hardware, including desktops, servers, routers, copiers, printers, and handheld devices used for sales, delivery, service, and inventory.
• Manage end-user devices, including operating systems, applications, and configurations.
• Diagnose and resolve complex user, system, network, and infrastructure issues; ensure appropriate escalation and documentation.
• Monitor network performance, system reliability, cybersecurity risks, and security vulnerabilities; recommend and implement improvements.
• Develop, maintain, and enforce IT procedures, documentation, standards, asset controls, and support practices.
• Ensure professional contact with internal customers and promote a responsive, service-focused IT culture.
• Maintain ethical conduct, confidentiality, and sound judgment in handling company systems and information.
• Other duties as required.
• Consistent, regular attendance is an essential job function.

Requirements

Experience & Qualifications:

• Bachelor's degree in an IT-related field, with 3 or more years of IT experience; equivalent education and experience may be considered.
• Strong working knowledge and hands-on experience with the following:
  • Microsoft Azure Active Directory and Microsoft 365 environments
  • Windows 10, Windows 11, and Mobile Device Management Software
  • Cloud services
  • iOS & Android
  • VoIP
  • Wireless access points
  • Network, server, endpoint, and security support practices
• Self-motivated, customer-focused, and able to build strong working relationships across departments.
• Strong business acumen with the ability to align IT support and projects with operational needs.
• Strong written, verbal, and interpersonal communication skills are required.
• Direct IT experience in the consumer-packaged goods industry is a plus.
• Ability to read, interpret, and follow service directions, work orders, standard operating procedures, and safety requirements/protocols.
• Strong problem resolution, analytical thinking, decision-making, and prioritization skills; ability to solve complex problems while managing stressful situations.
• Flexible with the ability to adapt to changing business needs, technical priorities, and support demands.