Internal IT Technician II

HARBOR IT; Framingham (MA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited paid time off

Opportunities for professional growth

Collaborative team environment

Job summary

Harbor IT is seeking an Internal IT Support Technician II to support our internal workforce across multiple locations. You’ll onboard/offboard employees, deploy endpoints, provide Tier 2 support, and manage Microsoft 365 and device health.

The ideal candidate has strong experience with Microsoft Intune, Microsoft 365, endpoint management, and remote troubleshooting, serving as a key member of the Internal IT team to ensure a reliable technology experience across locations and time zones.

Qualifications

• 3+ years of experience in IT support, service desk, systems support, or endpoint administration.
• Strong experience supporting Windows and macOS environments.
• Hands-on experience with Microsoft 365 Administration, Exchange Online, Teams, SharePoint Online, and OneDrive.
• Experience with RMM platforms such as ConnectWise, N-Able, Datto, or similar solutions.
• Excellent documentation, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused MSP environment.

Responsibilities

• Configure, deploy, and provision laptops/workstations with standardized company configurations.
• Manage asset tracking, shipments, returns, and device recovery.
• Set up laptops, docking stations, peripherals, and mobile devices for new and existing employees.
• Administer Windows, macOS, and mobile devices via Microsoft Intune.
• Perform user migrations and data transitions during device changes.
• Create/modify/remove user accounts and access permissions per onboarding/offboarding procedures.
• Maintain audit-ready records and process documentation for onboarding/offboarding.
• Provide Tier 2 hardware, software, OS, and network support across Windows/macOS.
• Troubleshoot enrollment, compliance policies, app deployments, and user access in Microsoft 365 and related platforms.
• Utilize RMM/remote tools to diagnose and resolve end-user issues; escalate when needed.

Skills

Customer service

Troubleshooting

Documentation

Multi-location support

Tools

ConnectWise

N-Able

Datto

Microsoft Intune

Microsoft 365

Exchange Online

Teams

SharePoint Online

OneDrive

Job description

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

Location

Based in either Denver, CO or Boston, MA areas – Hybrid schedule 2 days/ week in office.

Position Overview

Harbor IT is seeking a skilled and customer-focused Internal IT Support Technician II to support our growing internal workforce across multiple locations. This role is responsible for onboarding and offboarding employees, endpoint deployment and management, Tier 2 technical support, Microsoft 365 administration, and maintaining the health and security of company devices and systems.

The ideal candidate will have strong experience with Microsoft Intune, Microsoft 365, endpoint management, remote troubleshooting, and RMM platforms. This individual will serve as a key member of the Internal IT team, ensuring employees receive reliable technology support and seamless technology experience throughout their employment lifecycle.

Key Responsibilities

Onboarding & Offboarding

Configure, deploy, and provision new laptops and workstations using standardized company configurations.

Manage equipment logistics, including asset tracking, incoming shipments, returns, and device recovery.

Set up laptops, docking stations, peripherals, and mobile devices for new and existing employees.

Administer Windows, macOS, and mobile devices through Microsoft Intune.

Perform user profile migrations and ensure smooth data transitions during device replacements and organizational changes.

Create, modify, and remove user accounts and access permissions in accordance with onboarding and offboarding procedures.

Maintain accurate and detailed documentation for all onboarding and offboarding activities, ensuring audit-ready records and process consistency.

Provide Tier 2 support for hardware, software, operating system, and network-related issues across Windows and macOS environments.

Troubleshoot device enrollment, compliance policies, application deployments, and user access challenges.

Resolve application, connectivity, and authentication issues across Microsoft 365 and other business platforms.

Utilize RMM and remote support tools to diagnose, remediate, and resolve end-user issues efficiently.

Escalate complex technical issues when appropriate and ensure thorough follow-through to resolution.

Identify recurring issues and recommend improvements to support processes and operational procedures.

Deliver exceptional customer service while supporting employees across multiple locations and time zones.

Platform Engineering & Endpoint Administration

Monitor and maintain endpoint health using tools such as ConnectWise, N-Able, Auvik, and other management platforms.

Apply operating system patches, application updates, and security configurations to maintain platform stability and compliance.

Manage users, devices, policies, licensing, and security settings within Microsoft 365 and Entra ID.

Troubleshoot and support Microsoft Intune, Microsoft 365 services, ConnectWise, and related endpoint management solutions.

Manage hardware inventory and prepare devices for replacement and refresh cycles.

Maintain system documentation, standard operating procedures, configuration records, and troubleshooting guides.

Security & Compliance

Support the implementation and maintenance of security controls using Microsoft Security Center and related Microsoft security tools.

Perform routine compliance reviews and assist with internal and external audit requirements.

Support identity and access management processes across Microsoft 365 and Azure/Entra environments.

Ensure endpoint security standards are maintained through policy enforcement, patch management, and device compliance monitoring.

Handle sensitive employee information and confidential company data with discretion during onboarding, offboarding, and access management processes.

Qualifications

3+ years of experience in an IT Support, Service Desk, Systems Support, or Endpoint Administration role.

Strong experience supporting Windows and macOS environments.

Hands-on experience with:

Microsoft 365 Administration

Exchange Online

Teams

SharePoint Online

OneDrive

Experience with RMM platforms such as ConnectWise, N-Able, Datto, or similar solutions.

Strong troubleshooting skills across hardware, software, networking, and endpoint management technologies.

Experience performing workstation deployments, user migrations, and device lifecycle management.

Excellent documentation, organizational, and communication skills.

Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer service.

Strong attention to detail and commitment to security best practices.

Preferred Qualifications

Experience working in a Managed Services Provider (MSP) environment.

Microsoft certifications such as:

SC-900 Security, Compliance, and Identity Fundamentals

Familiarity with ITIL principles and service management practices.

Experience supporting mergers, acquisitions, or large-scale user onboarding and migration projects.

Unlimited paid time off

Opportunities for professional growth and development

Collaborative and supportive team environment