It Manager

Efinity Mortgage, LLC; Austin (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

Efinity Mortgage in Austin, TX seeks an IT Manager to lead corporate technology operations for 150+ employees across 20+ branches. This hands-on role owns infrastructure, security, and vendor relationships, guiding architecture and service delivery.

The ideal candidate will manage Microsoft 365, identity and access management, endpoint management, networks, firewalls, and cloud services while reporting to executives.

Qualifications

• 7+ years in IT infrastructure, systems administration, or technical support.
• Proven experience as sole or primary IT manager for multi-location company.
• Hands-on expertise with M365, Exchange Online, Teams, SharePoint, Entra ID, and security.
• Ability to manage projects, prioritize demands, and coordinate vendors.

Responsibilities

• Corporate IT ownership for the Austin office, including devices, rooms, connectivity and apps.
• Design, deploy, document, monitor and support networks, firewalls and branch connectivity.
• Provide Tier 1–3 support for 150+ employees; triage, resolve, and escalate when needed.
• Administer Microsoft 365, Entra ID, and identity management; manage endpoints and licensing.
• Maintain asset inventory, standards, procurement, imaging, patching and disposition.
• Lead cybersecurity, incident response, monitoring, and compliance activities.
• Manage servers, cloud services, DNS/DHCP, backups, remote access, integrations.
• Oversee vendor contracts, renewals, budgets, and outside technical resources.
• Develop and execute multi-year technology roadmap; drive migration and standardization.

Skills

Issue triage and prioritization

Project coordination

Vendor coordination

Technical leadership

Tools

Microsoft 365

Exchange Online

Teams

SharePoint

Entra ID

Endpoint management

Windows environments

Networking

Firewalls

VPNs

Backups

Endpoint security

Job description

It Manager

Efinity Mortgage Austin, Texas, United States

About this position

The IT Manager is Efinity Mortgage's hands‑on technology leader and primary internal IT resource. Based in the Austin Corporate Office, this position owns corporate technology operations, branch IT infrastructure, and responsive Tier 1 through Tier 3 support for more than 150 employees across over 20 branch locations.

The manager will personally resolve day‑to‑day issues while also designing a stable, secure, standardized, and scalable technology environment. Responsibilities include Microsoft 365 admin, identity and access management, endpoint management, networks, firewalls, branch connectivity, servers and cloud services, cybersecurity, hardware and software standards, asset management, vendors, and technology projects.

Efinity is seeking a long‑term technology partner who has previously served as the sole or primary IT manager for a similarly sized multi‑location organization. The successful candidate will be comfortable working independently, communicating with executives and nontechnical employees, documenting the environment, setting priorities, and using qualified vendors or managed‑service partners when specialized expertise or additional capacity is required.

The IT Manager is Efinity Mortgage's hands‑on technology leader and primary internal IT resource. Based in the Austin Corporate Office, this position owns corporate technology operations, branch IT infrastructure, and responsive Tier 1 through Tier 3 support for more than 150 employees across over 20 branch locations.

The manager will personally resolve day‑to‑day issues while also designing a stable, secure, standardized, and scalable technology environment. Responsibilities include Microsoft 365 admin, identity and access management, endpoint management, networks, firewalls, branch connectivity, servers and cloud services, cybersecurity, hardware and software standards, asset management, vendors, and technology projects.

Efinity is seeking a long‑term technology partner who has previously served as the sole or primary IT manager for a similarly sized multi‑location organization. The successful candidate will be comfortable working independently, communicating with executives and nontechnical employees, documenting the environment, setting priorities, and using qualified vendors or managed‑service partners when specialized expertise or additional capacity is required.

Compensation:

$70,000 - $75,000 yearly

Responsibilities:

• Corporate IT ownership:Own day‑to‑day technology operations for the Austin corporate office, including workstations, conference rooms, printers, phones, connectivity, applications, accounts, and employee technology needs.

• Branch infrastructure:Design, deploy, document, monitor, and support standardized networks, firewalls, wireless systems, internet connectivity, equipment, and technology configurations for more than 20 branches.

• Tier 1 through Tier 3 support:Provide responsive remote and in-person support for more than 150 employees; triage requests; resolve hardware, software, access, network, and application issues; and escalate appropriately when specialized support is needed.

• Microsoft and identity administration:Administer Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, endpoint policies, multifactor authentication, conditional access, licensing, groups, permissions, and user lifecycle processes.

• Endpoint and asset management:Maintain a complete asset inventory; establish hardware and software standards; manage procurement, imaging, deployment, patching, endpoint protection, warranties, replacements, and secure disposition.

• Cybersecurity and compliance:Implement layered security controls, vulnerability and patch management, email and endpoint protection, access reviews, security awareness, incident response, log monitoring, and documentation supporting mortgage‑industry and company requirements.

• Network and systems administration:Administer and troubleshoot servers, cloud services, DNS, DHCP, VPNs, firewalls, backups, file access, remote connectivity, integrations, and other core infrastructure.

• Business continuity and recovery:Maintain tested backup, disaster‑recovery, incident‑response, and business‑continuity procedures; coordinate restoration and communication during outages or security events.

• Onboarding and offboarding:Coordinate with HR and department leaders to provide timely equipment, accounts, licensing, permissions, training, access changes, and secure termination of access.

• Vendor and budget management:Manage technology vendors, carriers, software subscriptions, warranties, contracts, renewals, service levels, licensing, budgets, and outside technical resources.

• Technology roadmap and projects:Develop and execute a multi‑year technology roadmap; lead office openings, branch transitions, system implementations, migrations, standardization, automation, and continuous‑improvement projects.

Qualifications:

• Seven or more years of progressive IT infrastructure, systems administration, or technical support experience.

• Prior success serving as the sole or primary IT manager for a company with approximately 100 or more employees and multiple locations is strongly preferred.

• Strong hands‑on experience with Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID, endpoint management, Windows environments, networking, firewalls, VPNs, backups, and endpoint security.

• Demonstrated ability to resolve Tier 1 through Tier 3 issues, prioritize competing demands, manage projects, and coordinate outside vendors without losing ownership of outcomes.

About Company

The vision at Efinity Mortgage is to equip and enable our team to live their life's passions! Learn more about Efinity at https://efinitymortgage.com/careers/.