IT Manager

BL Restaurant Operations; Addison (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

BL Restaurant Operations in Addison, TX is seeking an IT Support Specialist to partner with the IT Team in aligning technology with company strategy. This role requires strong computer expertise, including Aloha and networking skills, along with the ability to conduct training and support end-users effectively.

The position demands a service-minded attitude, outstanding communication skills, and the ability to travel when necessary. Candidates with a college degree are preferred, but not mandatory. Join a dynamic team creating enjoyable experiences!

Qualifications

• Guest 1st mentality and service-minded attitude.
• Command of the English language with outstanding verbal and written skills.
• Ability to sit and stand for 8-10 hours.
• Experience with troubleshooting and support.
• Ability to influence change and resolve conflicts.

Responsibilities

• Conducts end-user training for new store openings.
• Supports company objectives and IT processes.
• Executes and implements new/upgraded information systems.
• Ensures compliance with trends and regulations.
• Completes tasks and goals in a timely manner.

Skills

Service-minded attitude

Computer expertise (Aloha, Excel, Windows, POS)

Basic Networking skills

Conflict resolution skills

Strong verbal and written skills

Education

College degree preferred

Tools

Aloha POS

Job description

Bar Louie is: A LOCAL BAR with stunning, handcrafted drinks a dynamic beer selection and American food that stands out in a unique, comfortable urban atmosphere; where above all people have a great time with old friends while making new ones. What’s so great about working with Louie? As a member of the Bar Louie family you have bragging rights that you work for a concept that is innovative, growing AND encourages you to be YOU.

Job Description

Overall summary: Partner with IT Team to align company information technology with strategic direction and support IT processes and procedures. Including, but not limited to Point of Sale (Aloha), VOIP Phones, Cellular, PC's, Mac's, Tablets, Printers, Networking and Internet connectivity.

Required Training/Experience/Education

• Guest 1st Mentality
• Fully engaged, service minded attitude
• College degree preferred, but not necessary
• Computer expertise (Aloha, Excel, Windows, POS, etc.)
• Basic Networking skills
• Support or troubleshooting background
• Aloha experience in any capacity required

Minimum Qualifications

• Must be alert to needs of supervisor and co workers
• Command of the English language
• Available to work 55+ hour work week (Occasional Nights and weekends required)
• Must be able to sit and stand for 8-10 hours
• Office out of Addison, TX with the ability to travel 20% when needed
• Outstanding verbal, written and multi-tasking skills
• Ability to create momentum and foster organizational change
• Strong conflict resolution skills
• Strong business acumen
• Able to solve problems by identifying root causes and negotiating satisfactory resolution
• Able to influence change by leveraging strong working relationships built on trust

Responsibilities & Duties

• Believes in and follows all Employee Handbook standards and expectations.
• 100% focus and dedication to Louie is, I am Louie, Louie's House Rules and Louie's Management philosophies
• Conducts end-user training, including on-site and New Store Opening training
• Responsible for the proper use and maintenance of BLRO IT Ticket System.
• Supports and meets company objectives.
• Executes/implements new/upgraded information systems adhering to plans, procedures, deadlines, and accountabilities
• Evaluates and implements IT procedures and equipment for maximum efficiency and cost containment.
• Ensures users/customers are provided professional, courteous, and timely support and service.
• Stays abreast of trends and regulations to ensure effectiveness and compliance.
• Executes company Disaster Recovery Plan as needed
• Performs other related duties as assigned by management.
• Completes assigned tasks and goals in a timely manner