IT Managed Services Account Manager

Hyperion Managed Services; Troy (MI); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health and dental benefits

401(k) with matching

Profit Sharing

Professional development and certifi c.

Flexible work environment

Career growth opportunities

Job summary

Hyperion Managed Services in Michigan is seeking an experienced IT Managed Services Account Manager to manage a portfolio of business clients, build trusted advisor relationships, and drive value from IT investments.

You will conduct regular reviews, identify opportunities across managed services, cybersecurity, cloud, and professional services, and collaborate with technical teams to ensure outstanding service and revenue growth. Hybrid work available.

Qualifications

• Experience in MSP or IT services.
• Proven track record of meeting sales or account growth objectives.
• Strong communication, presentation, and negotiation abilities.
• Ability to collaborate with technical teams to deliver exceptional service.

Responsibilities

• Manage a portfolio of business clients.
• Build trusted advisor relationships with key stakeholders.
• Conduct regular account reviews and strategic planning sessions.
• Identify opportunities for managed services, cybersecurity, cloud, and professional services growth.
• Collaborate with technical teams to ensure exceptional service delivery.
• Drive customer retention, satisfaction, and revenue growth.

Skills

Business development

Account management

Communication

Negotiation

Sales growth

Customer relationship management

Tools

Microsoft 365

Cloud solutions

Cybersecurity

Job description

Location: Hybrid

Employment Type: Full-Time

Join Our Growing Team!

Are you passionate about technology and building strong client relationships? We are seeking an experienced IT Managed Services Account Manager to help our clients maximize the value of their IT investments while driving business growth.

What You’ll Do

• Manage a portfolio of business clients.
• Build trusted advisor relationships with key stakeholders.
• Conduct regular account reviews and strategic planning sessions.
• Identify opportunities for managed services, cybersecurity, cloud, and professional services growth.
• Collaborate with technical teams to ensure exceptional service delivery.
• Drive customer retention, satisfaction, and revenue growth.

What We’re Looking For

• Experience in Managed Services (MSP) or IT Services.
• Strong business development and account management skills.
• Understanding of Microsoft 365, cybersecurity, cloud solutions, and managed IT services.
• Excellent communication, presentation, and negotiation abilities.
• Proven track record of meeting sales or account growth objectives.

What We Offer

• Competitive salary plus commission/bonus structure.
• Comprehensive health and dental benefits.
• 401 (k) with matching.
• Profit Sharing
• Professional development and certification support.
• Flexible work environment.
• Career growth opportunities within a fast-growing technology company.