Client Services / Account Manager

Firethorne Technology Services; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Growth incentives

Full benefits package

Collaborative team culture

Job summary

Firethorne Technology Services in Houston is seeking a Client Services / Account Manager to own relationships and day-to-day success of a portfolio of managed services clients, ensuring service delivery, satisfaction, and growth.

You will serve as the primary contact for assigned MSP clients, conduct business reviews, and partner with technical teams to meet SLAs, resolve issues, and identify expansion opportunities.

Qualifications

• 3+ years in account management or client success in MSP/IT services.
• Able to discuss business and technical topics with clients.
• Proactive, organized with multi-account ownership.

Responsibilities

• Own a portfolio of MSP clients and ensure service delivery and growth.
• Conduct regular business reviews on performance and roadmap.
• Collaborate with technical teams to meet SLAs and resolve issues.
• Identify expansions and manage renewals with leadership.
• Track account health metrics and flag risks early.

Skills

Account management

Relationship-building

Communication skills

Technical conversations

Organized

Tools

ConnectWise

Autotask

Job description

Firethorne is hiring a Client Services / Account Manager to own the relationship and day-to-day success of a portfolio of managed services clients — ensuring service delivery, satisfaction, and growth across our Houston client base.

Key Responsibilities

Serve as the primary point of contact for an assigned portfolio of MSP clients. Conduct regular business reviews to align on service performance, roadmap, and upcoming needs. Partner with technical teams to ensure SLAs are met and issues are resolved proactively. Identify opportunities to expand services within existing accounts. Manage renewals and support pricing/scope conversations in partnership with leadership. Track account health metrics and elevate risk before it becomes churn.

Required Qualifications

3+ years of account management or client success experience, ideally in MSP, IT services, or B2B technology. Strong relationship-building and communication skills. Comfortable navigating both business and technical conversations with clients. Organized, proactive, and able to manage a multi-account portfolio.

Preferred Qualifications

Experience specifically in an MSP or managed IT services environment. Familiarity with ITSM/PSA tools (ConnectWise, Autotask, or similar). Track record of account growth/expansion within an existing book of business.

What We Offer

Competitive base salary plus account growth incentives. Direct impact on client retention and company growth. Collaborative team culture. Full benefits package.