IT Support Technician II: Windows, Mac & Network Specialist

Peter Millar; Durham (AR); On-site; USD 52,000 - 72,000; Full time

Job summary

Peter Millar, based in Raleigh and Durham, North Carolina, is seeking an IT Support Technician II to provide tier 1–2 support for Windows and Mac environments and coordinate with vendors.

The role involves onboarding/offboarding, asset management, VPN troubleshooting, and creating training materials, with on-call availability and a strong emphasis on customer service and documentation.

Qualifications

• Bachelor's Degree in Computer Science or Information Systems strongly preferred.
• Minimum of 2 years implementing and supporting Intune or Kandji.
• At least 2-3 years of experience in both applications and networking.
• At least 2-3 years supporting Windows and Mac computers.
• Experience with office operations, general Windows OS, and Microsoft Office products required.
• Experience troubleshooting computer and printer hardware issues.
• Experience working with applications that have a database backend preferred.

Responsibilities

• Provide tier 1 & 2 support for Windows and Mac computers.
• Support remote staff to include VPN troubleshooting.
• Build new Windows and Mac computers for onboarding and upgrades.
• Coordinate onboarding and offboarding processes.
• Develop training materials, guidelines, and other documentation.
• Assist in training new IT staff and coordinating with vendors.

Skills

Strong analytical and communication

DNS/DHCP/VPN concepts

Project planning

Documentation IT processes

Customer service

Education

Bachelor's Degree in Computer Science or Information Systems

Tools

Intune

Kandji

Windows OS

Mac OS

Job description

Peter Millar, based in Raleigh and Durham, North Carolina, is seeking an IT Support Technician II to provide tier 1–2 support for Windows and Mac environments and coordinate with vendors.

The role involves onboarding/offboarding, asset management, VPN troubleshooting, and creating training materials, with on-call availability and a strong emphasis on customer service and documentation.