IT Lead

Addition Management; Hackensack (NJ); On-site; USD 90,000 - 110,000; Full time

Job summary

A full-service law firm in Hackensack, NJ seeks an IT Lead to become the main point of contact between the firm and third-party IT support. The role involves installing, troubleshooting, and supporting office technology while ensuring productivity across devices. Candidates should have over 2 years of relevant experience and proficiency in Microsoft Office and Windows operating systems. This is a full-time, mid-senior level position offering a competitive salary range of $90,000 - $110,000 annually.

Qualifications

• 2+ years of applicable and relevant technical experience.
• Knowledge of Windows operating systems required.
• Experience with hardware and software troubleshooting.

Responsibilities

• Act as liaison between firm and third-party IT support.
• Ensure efficient use of office technology.
• Provide on-site technical support as needed.

Skills

Proficiency in the Microsoft Office suite

Technical troubleshooting

User Experience Monitoring

Tools

iManage

Windows 10/11

Job description

NJ based full-service Law Firm seeks an IT Lead to join their Team!

Base pay range

$90,000.00/yr - $110,000.00/yr

RESPONSIBILITIES:

• Act as lead liaison between firm and third-party IT support provider
• Ensure office computers, printers, scanners, telephones, and other computer or telephone-related devices are productively deployed and used
• Assist personnel and our third party with troubleshooting and operational maintenance
• Perform various technical duties, which include, but are not limited to, the following:
• Use ticketing system to track all customer reports of hardware, software, telephone, mobile device and peripheral problems
• Use User Experience Monitoring application daily
• Install and configure desktop, laptop, and telephone equipment in accordance with firm defined installation templates or guidelines
• Assist HR and Facilities with ergonomic equipment setup
• Install, troubleshoot and maintain PC peripheral equipment such as printers, scanners and mobile devices
• Provide on‑site technical assistance, including computer setup and breakdown, office moves, troubleshooting of printer, scanner, mobile devices and other technology equipment support, as needed. This could require travel to other offices
• Actively participate in pilot groups and perform quality assurance of computer system builds, program deployment and updates
• Isolate customer problems with hardware and/or software as first‑line support and escalates problem resolution to more senior specialists, as necessary
• Work with third party on security concerns and client security guidelines
• Setup and maintenance of conference room audiovisual equipment
• Meeting setup and support for video conferencing using web‑based conferencing systems
• Provide on‑site technical support for off‑site/remote trials or conferences
• Troubleshoot and resolve wireless connectivity for internal and external customers
• Support for telephone programming and handset maintenance under direction of the manager
• Troubleshoot and coordinate repairs of hardware and software with vendors

QUALIFICATIONS:

• Proficiency in the Microsoft Office suite, iManage and other firm applications
• 2+ years’ applicable and relevant technical experience
• Knowledge of Windows operating systems to include but not limited to Windows 10 and Windows 11

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Legal Services and Law Practice