IT / IS Analyst

Revel IT; Chandler (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Revel IT in Chandler, AZ is seeking an IT professional to lead deskside IT support for plant employees. You will support manufacturing infrastructure systems, including VMware, Windows servers/workstations, SANs, and back‑up storage, and manage asset staging and inventory.

Responsibilities include quarterly patch cycles, incident diagnosis and resolution, and collaboration with a global IT team, while adhering to IS standards and audit requirements.

Qualifications

• 3 years experience as an IT professional in a business environment.
• Knowledge of Windows operating systems and SQL Server configuration.
• Familiarity with enterprise IT infrastructure components.
• Understanding of audit compliance and security practices.
• Ability to implement improvements and troubleshoot complex issues.
• Strong communication and collaboration across teams.

Responsibilities

• Lead IT deskside activities to support all employees at the plant in Chandler, AZ.
• Support systems running in the Manufacturing Infrastructure environment (VMs, Windows OS, SANs, backups).
• Execute quarterly patch cycles and security updates.
• Diagnose and resolve software and hardware incidents.
• Stage, configure, and deliver IT assets (PCs, mobile devices).
• Manage inventory of IT assets and support global IT teams.
• Operate with IS standards and conventions and Business Unit IT Standards.

Skills

Windows operating systems

SQL Server configuration

VMware VM management

Hardware troubleshooting

Network troubleshooting

IT asset management

Patch management

Security/compliance knowledge

Problem-solving skills

Working under pressure

Education

Bachelor’s degree

Tools

VMware vSphere

SQL Server

IIS

Rockwell FactoryTalk

SAN storage

Backup storage devices

Job description

• Lead IT deskside activities to support all employees at the plant in Chandler, AZ.
• Support the systems running in the Manufacturing Infrastructure environment at Chandler Operations. This infrastructure is comprised of VMWare VM’s running Windows operating systems, Windows physical machines, SAN’s, and backup storage devices and supports running SQL Server, IIS, Rockwell Factory Talk, and other systems.
• Execute quarterly patch cycle and other periodic security updates.
• Diagnose and resolve software and hardware incidents, including operating system (Windows 10 and 11), network, mobile devices and a range of software applications.
• Stage, configure, and deliver IT assets. (e.g., personal computers and mobile phones)
• Manage the inventory of IT assets.
• Work across a global IT support team to share information and best practices.
• Operate with IS standards and conventions and applicable Business Unit IT Standards.

Required:

• Demonstrate knowledge of the practical application of systems and technology. This includes knowledge of systems architecture, hardware, operations, and life cycle.
• Demonstrate knowledge of Windows Operating Systems and SQL Server configuration and troubleshooting.
• Develop a working knowledge of the functional systems deployed in the environment.
• Manage aspects of computer rooms such as UPS backup power, environmental monitoring, housekeeping, and audit compliance.
• Use productivity tools (Outlook, Excel, Word, etc.) effectively.
• Develop an understanding of the business processes.
• Timely completion of process audit/compliance requirements.
• Ensure security and compliance in the process control computing area.
• Pursue continuous learning consistent with the movement in job requirements, changes in technology, and changes in the organization.
• Develop and maintain strong problem-solving and troubleshooting skills.
• Demonstrate ability to think through complex technical problems and identify and resolve gaps / risk.
• Ability to work well under pressure while maintaining a professional image and approach.
• Exercise strong decision-making capabilities, with ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one.
• Demonstrate self-motivation with autonomous work ethic.

Basic Qualifications:

• 3 years experience as an IT professional in a business environment.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
• This position may require access to export-controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Qualified candidate must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or be eligible to obtain the required authorizations from the relevant government agency. Business demands may require employer to proceed with candidates who are immediately eligible to access controlled technology.

Preferred Qualifications

• Bachelor’s degree from an accredited organization