IT Intern - Endpoint Services

Ameritas-Life-Insurance-Corp; Cincinnati (OH); On-site; USD 18,000 - 37,000; Full time

Job summary

Ameritas is seeking an IT Intern to provide desk-side support for IT endpoint equipment, including installation, maintenance, and problem diagnosis of PC hardware and software. The role emphasizes customer service and professional communication to ensure end users receive timely resolutions.

The internship runs for 12 months, with flexible hours (15–25 during school year; 30–40 in summer) and in-office presence in Cincinnati, OH. No benefits eligibility is noted for this internship.

Qualifications

• Actively enrolled in an IT degree program at an accredited institution.
• Demonstrated customer service and professional verbal/written communication.
• Willing to assist with IT infrastructure, endpoint support, engineering, or security interests.
• Able to lift up to 30 lbs as part of equipment moves.

Responsibilities

• Provide desk-side IT support for endpoint equipment.
• Install, maintain, and diagnose PC hardware and software issues.
• Assist with printers and copiers and resolve incidents via ITSM tool.

Skills

Customer service

Hardware support

Software troubleshooting

Communication skills

IT fundamentals

Education

IT degree student (associate or bachelor)

Job description

Ameritas is seeking anIT Internto drive the business by providing desk side support for IT endpoint equipment. This is accomplished through installation, maintenance, and problem diagnosis of PC hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone and email communication, and hands‑on support, and other tasks as assigned. This position will combine a basic level understanding of IT and network concepts, with a strong orientation towards customer service, to provide end users a great experience and resolution to their issues and requests.

At Ameritas, our mission is Fulfilling Life.We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning,investments, and wealth management services.

This position requires daily in‑office presence at Cincinnati, OH location.

This internship will begin in November 2026. This is not a summer internship, as we are seeking an intern for a year‑round experience working 12 months (or more). Hours are flexible and can be near full time during the summer, and part time (15-25) during the school year.

What You Do

• Execute associate moves with building services.
• Prepare and deploy PC equipment.
• Provide basic break/fix support for printers and copiers.
• Follow up on PC equipment to be returned by remote associates.
• Assist with the disposal of retired equipment.
• Perform simple tasks in support of assigned projects and work orders.
• Document, track, escalate and attain resolution of Incidents and service requests, using the corporate IT service management tool.
• Respond to service requests in IT Service Management tool.
• This position does involve moving computer equipment including monitors and desktop CPU's. The ability to lift 30 lbs. will regularly be required in this role.

What You Bring

• Demonstrated experience in customer service with professional verbal and written communication skills.
• Technical aptitude and ability to troubleshoot will be needed in this position.
• Must be actively enrolled in an IT degree program at an accredited institution. Both associate and bachelor level undergraduate students will be considered.
• Interest in IT infrastructure, endpoint support, engineering, or security is desired.
• Available work hours will fall between 7:00am to 5:00pm (Eastern Time)
• Able to commit to a 12‑month (or longer) internship with hours including:
• Part time during the school year (15-25 hours)
• Full time during the summer (30-40 hours)

What we offer

• Our company motto is “Fulfilling Life” and we take that job seriously, with a heavy commitment to volunteering and community support, employee well‑being, and providing quality products and services that help our customers create a brighter future.
• Being a mutual‑based organization, the return on our investment goesback into the company, to benefit our members/customers.
• We’re committed to professional development, opportunity, inclusion, and diversity. Team building and collaboration are also priorities.

This internship is not eligible for benefits.

An Equal Opportunity Employer:

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences.We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Application Deadline
This position will be open for a minimum of 3 business days or until filled.

This position is not open to individuals who are temporarily authorized to work in the U.S.

About this Position's Pay

The pay range posted reflects a nationwide minimum to maximum covering all potential locations where the position may be filled. The final determination on pay for any position will be based on multiple factors including role, work location, skill set, and candidate level of experience to ensure pay equity within the organization.

Pay Range

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience. $13.33 - $26.67 / hour

Pay Transparency

Pay transparency is rooted in principles of fairness, equity, and accountability within the workplace. Sharing pay ranges for job postings is one way Ameritas shows our commitment to equitable compensation practices.