IT Intern: Endpoint & Help Desk (12-Month)

Ameritas Mutual Holding Company; Lincoln (NE); On-site; USD 18,000 - 37,000; Part time

Job summary

Ameritas Mutual Holding Company in Lincoln, NE is offering an IT internship that exposes you to two IT teams: Endpoint support and Support Center. You will perform desk side support, install and maintain PC gear, handle tickets, and assist with password resets and printer issues.

The internship runs Spring 2027 for 12 months, with flexible hours: 15–25 hours during the school year and 30–40 hours in the summer.

Qualifications

• Demonstrated experience in customer service with professional verbal and written communication skills.
• Technical aptitude and ability to troubleshoot will be needed in this position.
• Must be actively enrolled in an IT degree program at an accredited institution.

Responsibilities

• Execute associate moves with building services.
• Prepare and deploy PC equipment.
• Provide basic break/fix support for printers and copiers.
• Follow up on PC equipment to be returned by remote associates.
• Assist with the disposal of retired equipment.
• Document, track, escalat and attain resolution of Incidents and service requests, using the corporate IT service management tool.
• Respond to service requests in ITSM tool.

Skills

Customer service

Verbal & written communication

Active IT degree enrollment

Education

Enrollment in IT degree program

Job description

Ameritas Mutual Holding Company in Lincoln, NE is offering an IT internship that exposes you to two IT teams: Endpoint support and Support Center. You will perform desk side support, install and maintain PC gear, handle tickets, and assist with password resets and printer issues.

The internship runs Spring 2027 for 12 months, with flexible hours: 15–25 hours during the school year and 30–40 hours in the summer.